Viviana França Email & Phone Number

With 13 years of experience, specialized in clinical services and pharmaceutical sales (hospital, medical devices). Specialist in sales and conducting clinical and financial KPIs, strong in strategic business development with public and private entities.Experience producing promotional materials, engaging stakeholders, and planning and executing educational events while adhering to pharmaceutical industry compliance regulations.In the last 4 years, I worked as a Sales Executive in the Renal area, developing and executing sales and marketing strategies in several regions. I have established meaningful relationships with key healthcare professionals, including doctors, nurses, and administrators, as well as influential key opinion leaders (KOLs) at public and private institutions. I successfully implemented commercial strategies, maintained a robust client panel, including training. Furthermore, I played a fundamental role in prospecting new customers and standardizing innovative products. Closely monitored bidding processes, ensuring optimal sales volume, with action plans as needed.My main commercial results were: increase in profit margin (20%) and increase in Market Share (25%).As a Senior Market Intelligence and Pricing Analyst for 3 years, I worked as a business partner very close to the commercial team and Sales Executives. I developed reports, focusing on managing prices and contracts, defining pricing policies and evaluating the impact of sales on revenue and profitability. I worked on managing discounts and commercial policies, supporting marketing strategies and implementing sales forecasting tools. Monitoring market activities and movements, employing data analysis tools to provide critical insights.For 7 years, I worked as a Senior Customer Service Analyst, serving hospitals and patients, answering questions and managing complaints about services and products. I improved services through satisfaction surveys, insertion of purchase orders and commitments and ensured the smooth flow of billing and delivery of orders, maintaining deadlines. I worked with clinics, hospitals and public entities, bridging the gap between clients and the company's internal departments. In time, I have experience using software tools, including Tableau, SAP Concur, JD Edwards and Sales Force – Boost.AWARDS  Talent Awards Baxter Brazil | Top 10 Talents, elected by employees | 2019 Elite | Best Sales Rep, LATAM (Top 5 Brazil) | 2022