• Mapped current business and operational processes and offered recommendations for improvement.• Led a digital transformation team, achieving a substantial outcome in support of the restaurant business transformation.• Led 20+ requirements elicitation sessions, stakeholder interviews, 10+ group sessions and user observations to identify and analyze complex user and business needs with stakeholders of all levels.• Applied GAP analysis to model current state (AS-IS) and future state (TO-BE).• Collaborated with business subject matter experts (SMEs), product owners and developers to determine and create backlog content, including features, epics and user stories where required.• Developed elements of systems design, including 20+ wireframes, process maps, business rules, data migration rules and other detailed deliverables. • Ensured a reduction in the development phase time by 30% and 95% alignment with business expectations.• Produced technical user stories and other business analysis documentation to support the translation of business process into technical specifications for new digital developments.• Collaborated throughout systems development lifecycles, from requirements gathering to production releases.ACHIEVEMENTS• Successfully built a functional mobile app, as a project for a restaurant owner with multiple branches, the app enables meal ordering, capture sales data in real time across all the branches. The system also enables the owner to determine which meal sells the most within each branch and best performed branch. • We achieved a 45% boost in sales, 50% increase in old customers retention 40% increase on the response of new customers, within the first quarter of deployment.

• Worked with business teams to identify, understand, prioritize, and document business requirements, systems impacts and acceptance criteria.• Worked iteratively with stakeholders, to identify potential benefits and available options for consideration.• Supported development team to write scenarios / user stories / acceptance criteria, agreed work packages / sprints and produced estimates.• Verified and accepted the delivered work packages ensuring the development fulfils 90% of the business requirements.• Provided support to the testing team and business teams to complete functional and acceptance testing.• Prepared handover of products to the business and support teams through showcases and documented business processes changes and produced user guidesACHIEVEMENT• Effectively managed stakeholders at various levels, obtaining approval for business requirements and translating requirements into functional requirements to increase satisfaction

• Supported the functional leads with developing solutions for business challenges.• Analyzed 50+ business requirements while engaging stakeholders, third parties, and technical teams, as appropriate.• Ensured solutions are tested ensuring no production defects.• Supported change management activity. Worked closely with the change management & service delivery teams.• Developed & presented appropriate recommendations to stakeholders, run show & tell sessions.• Applied agile practices & principles to continuously improve the delivery of the right customer outcomesACHIEVEMENT• Supported the functional team in developing specifications documents detailing a solution's features, user interactions and required behavior to support business needs.

• Supported the Business Analysis team with business requirements analysis.• Liaised with the development team to ensure the business requirements are translated correctly.• Performed QA testing and Complete ad hoc requests as required.• Provided input into the continuous improvement of procedures and processes.• Proposed solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.• Communicated with customers, employees, and other individuals to answer questions and explain information

• Worked with Subject Matter Experts (SMSs) to develop unique perspectives and insights for clients.• Encouraged development of clear objectives and action plans.• Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.• Documented workflow charts, records, and job descriptions to guide overall organizational improvements.• Assisted teams with implementing new recommendations and revising instructions for staff.• Helped organizations improve customer satisfaction and achieve measurable resultsACHIEVEMENTEffective documentation of business requirements