♦Supervise overall daily operations, including staff. ♦Manage annual budget to achieve targets and incentives. ♦Consult on tourism, marketing and business plans with multiple customers. ♦Analyze data and market trends to provide most appropriate solutions. ♦Generate business by liaising with new and potential customers. ♦Provide business change management plans for customers. Key Accomplishments: ♦Increased growth rate by 13% annually for 11 consecutive years. ♦Provided consultancy services for over 200 companies. ♦Developed and introduced own methodology for teaching workshops and lectures.

♦Advise customers on best practices and solutions. ♦Identify solutions and business opportunities for each customer’s needs and goals. ♦Design and implement robust business plans, including marketing, tourism and market research. ♦Offer and coordinate workshops and training programs for micro- and small-sized businesses. Key Accomplishment: ♦Increased customer satisfaction rate to 85%. ♦Grew the number of micro- and small-sized businesses in the city by 71.8% between 2005 and 2013.

♦Taught college students on subjects of business administration, tourism and hospitality, including hotel general management, accommodation, business communication, quality management and consumer behavior theory

♦Taught hospitality, tourism and governance in hospitality to undergraduate students.

♦Oversaw overall daily operations, including hiring and training of 59-member staff. ♦Manage company accounts and annual budget.♦Increased occupancy rate by 35% in the first year. ♦Developed and introduced cost control measures.

♦Supervised and managed overall daily operations, including marketing and sales, bookings and events. ♦Increased occupancy rate by 10% annually. ♦Developed and introduced Customer Relationship Management program leading to 92 percent increase in customer satisfaction. ♦Served as sales and promoter, administrative assistant, governance manager, events assistance and receptionist prior to promotion to general manager in 1993.