• Influenced cross-functional teams across engineering, design, and leadership in roadmap prioritization alignment, resulting in 15% increase in revenue• Acted as the "voice of the customer”, sharing customer feedback and ideas with Product teams, resulting in a 10% decrease in customer account churn through cross-functional improvements in products and processes• Built and maintained a comprehensive product roadmap with inputs from all stakeholders, leading to 30% increase in Customer Satisfaction Score (CSAT)• Measured key performance indicators (KPIs) through various feedback channels, facilitating rapid product iteration• Led planning, execution, and completion of 200+ customer projects, including project planning, solution design, testing, iteration, launch, post launch follow-ups, and stakeholder management• Managed a portfolio of 150 customer implementation/integration projects by tracking deadlines and milestones to deliver timely solutions

• Managed website and mobile application enhancement, resulting in a 20% increase in user visits over the previous quarter • Designed and launched business process automation that that led to a 25% reduction in customer account turnover• Drove customer experience initiative through customer interviews, prioritizing roadmaps, triaging software issues, and testing

• Led in-app wire product improvement which resulted in 30% increase in customer retention for Q1 2020 • Collaborated with product and engineering teams to improve product features, resulting in 15% decrease in customer account churns• Spearheaded 3 customer feedback projects and translated insights into actionable business requirements for Engineering teams• Delivered 50 software solutions 10 days ahead of the target product launch deadline including creating and delivering training, resulting in a 20% acceleration in revenue generation

•Led a team of 10 employees for 3 software feature launches that were delivered 2 weeks prior to the projected delivery dates•Improved 30 sales teams’ productivity by 50% through creating and implementing an activity tab in the CRM system •Identified strategic opportunities and advanced customer strategies by onboarding new customers and managing existing accounts worth $2 billion, resulting in innovative solutions that drive significant customer impact•Generated $4 million in business opportunities per week into Fidelity by analyzing trends found in datasets

•Managed process improvement that led to a 25% increase in sales teams’ performance and a 20% increase in client satisfaction score•Developed, implemented, and managed marketing plans and campaigns surpassing market production goals by 25%•Generated new leads by forecasting business opportunities in CRM, which exceeded market production goals by 30%•Ensured high quality operational support and problem resolution to clients by partnering with cross-functional teams •Conducted weekly meetings with sales team to present various metrics, data, and reports in order to provide insight on how to better relationships with clients