• Manage operations of training and mentorship programs for aspiring Digital Accessibility Analysts, including monitoring Zoom interactions during live classes, collecting Q&A insights, and sharing essential resources to enhance participant engagement and learning outcomes.• Facilitate discussions on WCAG 2.2 guidelines, clarifying standards and ensuring training content aligns with accessibility requirements while promoting a collaborative environment for team growth and improvement.

• Conduct comprehensive website evaluations, analyzing content to identify accessibility and usability issues and recommending improvements aligned with WCAG standards.• Analyze user data and feedback to uncover trends, providing actionable insights to enhance overall accessibility and usability.• Create detailed reports documenting accessibility issues, offering technical guidance and strategic recommendations to ensure compliance and improve user experience.• Provide training and mentorship to peers, fostering a deeper understanding of accessibility best practices within the team.• Stay informed on the latest usability guidelines and industry standards to improve accessibility strategies and deliver inclusive design solutions continuously.

• Lead a remote agile team, overseeing the development of a B2C, SaaS mobile application that provides essential resources and connections for individuals living with autism or preparing for an autism diagnosis.• Facilitate communications between cross-functional partners throughout the UI iterative process, ensuring understanding of strategy and deliverables, and articulating creative thinking behind aesthetic and design decisions.• Translate business/marketing objectives with user priorities into quality solutions with clear, compelling, and easy to use designs. • Build upon and improve established design guidelines and address constraints to maintain consistency while developing additional screens for new product features.• Redesign existing layouts and improve functionality, advocating for user-centered designs and updated best practices, while ensuring compliance with WCAG 2.1 AA accessibility standards.

• Spearhead a multidisciplinary remote agile team, overseeing the development of a new B2C, SaaS mobile app that democratizes the global marketplace for independent counselors to effectively manage their services and caseloads.• Facilitate communications between the client CEO, product managers, and stakeholders to gather necessary requirements, conduct research, and design intuitive, consumer-driven, aesthetically pleasing interfaces.• Design and implement a streamlined user onboarding process based on researched best practices, reducing user friction by automating the scheduling of initial inquiry calls and providing counseling packages with fees and services upfront for a smooth and fast enrollment process that facilitates student and counselor connections.• Delegate UX/UI design initiative to adopt a user-centric approach and enhance the overall user experience of the product through the implementation of design standards in each development phase, and document developer handoff to ensure the accuracy of backend design.• Develop a comprehensive style guide encompassing the platform color scheme, typography, the company logo, iconography, and components to ensure platform-wide consistency, facilitate collaboration, and reduce design and development time for future features and updates.

• Collaborated with cross-functional teams that included the client CEOs, product managers, and stakeholders to design and develop a new B2C, SaaS platform that easily connects travelers with guides and tours on-demand. • Utilize insights from competitive research to develop user interfaces and user flows, improve the platform's usability and accessibility, and enrich the user experience.• Create wireframes, prototypes, and user interface designs using agile methodology involving continuous feedback and testing, optimizing the on-demand user experience, reducing average search and response time, and increase revenue through booking and traveler-guide connections. • Enhance UI aesthetics through mockup creation and establish an in-depth design system and style guide to maintain consistency in future development and updates, ensure the brand alignment, and promote collaboration across the platform while providing essential design assets and guidelines for ongoing enhancements.• Articulate design rationale to the client, and accurately annotate and document developer handoff to ensure the accuracy of backend development.

• Perform advanced mediation work, administering the Long-Term Care Ombudsman program for Region 1 of Texas (15 counties), that serves the residents in nursing and assisted living facilities by monitoring the Quality of Life and Quality of Care provided in facilities, in compliance with Texas Administrative Code. • Act as a liaison between nursing and assisted living facilities, residents, and families to resolve conflicts and complaints, ensuring the enhancements of residents’ quality of life and prompt resolution of care-related issues. • Coordinate the recruitment, training, and certification of ombudsman volunteers, ensuring compliance with program requirements and maintaining accurate records of the Volunteer Ombudsmen documents.• Provide holistic education and information on the ombudsman program, long-term care scope, residents’ rights, and concerns to a wide range of stakeholders, while also offering rights education and training to residents, families, staff, and the public to enhance awareness of crucial issues. • Foster resident empowerment and community engagement by supporting the establishment of resident and family councils within facilities, educating and training them on their rights, and conflict resolution when addressing concerns in facilities.

• Conduct assessments of disabled patients in hospitals who will be discharged to determine Hospital-to-Home program eligibility and identify barriers and challenges that hinder successful community integration for consumers.• Assist with Independent Living/Diversion Plan, and collaborate with consumers to develop individualized plans that prioritize their goals and necessary services, ensuring their active participation and empowerment.• Provide services that offer direct support in advocacy, information and referral, independent living skills training, facility to community transition support, and peer support to empower and enhance consumer independent living.• Facilitate applications for services and assist consumers in navigating the application process for various services and supports, ensuring they have access to resources that promote their successful independence in the community.• Accurately and thoroughly document consumer service records, including assessments, progress, and outcomes. Prepare routine reports and submit them within specified time frames to keep supervisors informed.

• Maintain expertise in disability-related issues and challenges to effectively assess consumer needs for successful community integration and perform required case management functions, including developing individualized plans and facilitating applications for services and supports.• Conduct assessments of consumers to identify obstacles and challenges to successful community integration, maintain consumer service records, and uphold confidentiality protocols, while effectively communicating and making appropriate accommodations based on disability. • Possess strong organizational and time management skills to prioritize tasks, prepare and submit routine reports within specified time frames, and to stay current on health and social service delivery systems.• Collaborate effectively, both orally and in writing, with consumers, colleagues, and professionals from diverse backgrounds and with varying disabilities to ensure successful implementation of the independent living philosophy and perform all required case management functions.

• Conduct in-person interviews with citizens at their residences, gathering demographic and economic data to contribute to comprehensive records for lawmakers.• Create and administer survey sheets or predefined surveys, ensuring accurate data collection for census purposes.• Perform thorough visual surveys of designated areas during the census process, identifying and reporting any issues encountered while collecting valid data.• Explain survey objectives and procedures to interviewees, interpret questions, assist with form completion, and verify the accuracy of information provided, maintaining meticulous records and communication with supervisors.

• Enhance shopping experience and boost revenue by conducting daily store recovery and strategic floor planning at the Odessa and Midland store locations.• Oversee inventory flow, price and tag items accurately, and spearhead store events and projects, ensuring smooth operations at both locations.• Supervise, train, and coordinate warehouse employees to efficiently manage and deliver inventory to the showroom floor.• Provide expert design guidance to customers, ensuring satisfaction in furniture and decor selection.

• Strategically rotate furniture, displays, and fixtures to optimize showroom floor plans, enhancing shopping experiences and boosting revenue.• Collaborate with the Visual Director to research unique pieces and vendors, and participating in hands-on projects to enhance store concept across all 7 locations.• Manage inventory flow from warehouse to showroom, conduct yearly inventory counts, and generate sales tags for multiple store locations, while providing design assistance to all customers.• Supervise and train warehouse and interior design employees, ensuring they learn protocols and technology and handle inventory correctly, and oversee the sales team to ensure they clean their assigned sections.

• Facilitate treatment and well-being of clients in a chemical dependency treatment program by maintaining rapport, monitoring progress, conducting one-on-one sessions, and providing support to meet program goals. • Conduct client intakes and paperwork, vital signs and urine analysis monitoring, record maintenance, and client supervision according to safety guidelines, while serving as a resource for all clients.• Provide comprehensive support to clients by offering transportation, facilitating groups, applying intervention and de-escalation techniques, and assisting with personalized goal-setting and treatment planning. • Proficiently communicate with colleagues, superiors, and cross-functional departments to perform therapeutic, clerical, and supportive duties in high-pressure environments, while also training incoming employees, managing employee schedules, assisting in facility maintenance, and ensuring program effectiveness.

• Work under the supervision of Dr. Patricia De Lucia within the Human Factors program, providing comprehensive assistance across a spectrum of research initiatives to guarantee accuracy and completion of tasks.• Coordinate recruitment materials and software programming/testing, ensuring seamless participant engagement, meticulous testing, data collection, and research alignment.• Undertake subject experiments diligently, maintaining meticulous records, and upholding the confidentiality of participants, while also managing administrative duties such as experiment scheduling and data management.