Vivian Havenner Email & Phone Number

Oceanside, Ca

- Created purchase orders for samples, POP, and production by deadline each season- Exported PO summary for each factory to confirm numbers and FOB- Adjusted FOB in agreement with factories and Director of Sourcing and Development - Coordinated special ticketing for each PO to be sent to corresponding factory- Daily communication with factories- Liaise with factories to accommodate exit factory dates needed for at once POs- Attended seasonal buy meetings- Maintained yearly company calendar across all departments- Built process maps of systems and reports for company wide streamlining. SOP creation for department and personal responsibilities

Solana Beach, Ca

Production Team/Customer Relations- Created and established Production Development Calendar - Forecasting and ordering fabric for production runs - Generate sales reports to use in production planning- Supply Chain Management- EOM raw goods and in production reporting - Lead production meetings - Assist with customer service- Helped develop Loyalty Program- Built brand connections for collaborations, i.e. Keep A Breast, as well as affiliate programOperations Coordinator/Customer Service- Vetted and implemented multiple sales platforms - Trained all employees on new sales platform - Coordinated move to 3rd party warehouse and logistics partner- Responsible for tracking and managing all inventory- Sales and customer service communication- Coordinated private sales events with brand influencers- Advised on inventory acceleration strategies

Encinitas, Ca

Key Accounts / Rep Support - Customer Service Representative- Responsible for meeting the daily needs of Key Accounts like UO, Bloomingdales, Nordstrom, etc. * Includes EDI integration, Routing Specifications, and pre-ticketing all orders- Regional wholesale account support - Mid-West and N. East USA- Inside sales support for multiple regional sales agencies (Mid-West and N. East USA)- Facilitate Routing/Vendor Compliance- Import orders for Key Accounts via EDI, ie: Bloomingdales and Nordstrom- Order tickets and import orders for large accounts, ie. Urban OutfittersDealer / Rep Support - Customer Service Representative- Managed open sales orders, invoices, and returns for reps and accounts- Facilitated Routing/Vendor Compliance Inside sales support for regional sales agency (Lifestyles Marketing Group - Western Canada)- Regional wholesale account support - Western Canada (British Columbia - Manitoba)- Ran weekly sales reports to analyze and improve business- Attended regional trade shows (Know Show - Vancouver, BC)- Answered a high volume of phone and email inquiries daily- Provide excellent end-customer service with developed product knowledge information- Build quality relationships with customers, resulting in increased sales and repeat business

Manhattan Beach, Ca

• Associate to Vice President of Merchandising and Production, Mark Nason• Brand Relations for Mark Nason line• Research sales trends for all brands across each division of Skechers• Submit production buys • Adjust and reduce pricing based upon sales data• Correspond to customer service inquiries via MarkNason.com, Facebook, and Twitter for the Mark Nason brand• Coordinate samples for all showrooms, reps, and trade shows • Manage product for public relation purposes

Manhattan Beach, Ca

• Responsible for fit testing new products – giving specific input to help improvefit and feel of all Skecher brands• Use proprietary software system to manage feedback for all styles• Organize and archive samples

Manhattan Beach, Ca

• Took responsibility for women’s business, which had never been independentlymanaged before• Responsible for effectively purchasing the appropriate brands and product tosuit our customers taste and style• Budget oriented work• Vetted new brands• Provided the best customer service possible

Apparel Manufacturing Management

Liberal Arts