Vivian Jacob Email & Phone Number

Milano, Lombardia, Italia

Sydney, New South Wales, Australia

As a leader in experience and product strategy, I aim to drive innovation and tap into unexplored business opportunities for both new and existing clients in the Asia-Pacific region. I leverage the diverse expertise of my team and prioritize creative approaches to problem-solving, delivering product strategies and solutions that are desirable, feasible, and viable with defined OKRs.I have successfully implemented strategies across a range of industries, including retail, food, music… Show more As a leader in experience and product strategy, I aim to drive innovation and tap into unexplored business opportunities for both new and existing clients in the Asia-Pacific region. I leverage the diverse expertise of my team and prioritize creative approaches to problem-solving, delivering product strategies and solutions that are desirable, feasible, and viable with defined OKRs.I have successfully implemented strategies across a range of industries, including retail, food, music, and health, with both local and global deployments. Show less

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Introducing students to Design, Strategy, Digital and Leadership skills and methodologies. Providing guidance and helping them to navigate and break into the industry.

Sydney, New South Wales, Australia

Led and delivered organisation and experience transformation for the Australian Taxation Office. Unpacked complex systems to envision simple user experiences. Coordinated and enabled collaboration between senior management stakeholders within different federal agencies to define and implement national budget measures.Helped the ATO to reimagine its business areas, organisational structure, while coaching designers to embed and mature customer-centric practices.

Sydney, Australia

Part of a unique opportunity to build a bank from scratch. Led activities and collaborated with all parts of the business to define and deliver the value propositions for Volt’s retail and platform offering, through a human-centric approach.Helped to define and embed team's rituals and ways of working to successfully implement our vision.

Sydney, Australia

Worked with the NSW Department of Education to redesign the candidate and recruitment experience. Led a cross-disciplinary team of designers and business stakeholders to collaborate closely with schools in NSW. Co-designing solutions that empowered schools to find the best talent fit to maximise student outcomes. Responsible for managing the team and facilitating a wide range of activities such as workshops, research and ideation sessions.

Sydney, Australia

Working among the core innovation team, as an internal consultant, in a variety of topics, including financial advice and superannuation. Leading teams, creating and delivering disruptive solutions in the corporate and personal finance sector.Design, build and execution of the enterprise-wide innovation strategy while coaching, and helping transform the company into a customer-centric organisation.

Melbourne E Região, Austrália

Responsible for designing and delivery new solutions that improve the retail omnichannel customer experience at Melko (in-store and online). Developed solutions to engage, building trust an create a culture that is responsive to clients and their needs.

Melbourne E Região, Austrália

Design researcher in the social innovation field, helping develop and facilitate projects that intend to integrate social innovation and sustainability into a design curriculum in partnership with Oxfam Australia’s ‘Design for Change’ and RMIT's Communication Design program.Collaborated to create a Social Innovation Network within the Asia-Pacific region.

Curitiba E Região, Brasil

Leading a team of designers for delivering sustainable services using circular economy and experience design methodologies. Responsible for managing the team and meeting client expectations and outcomes.LYS Project: innovative and sustainable lighting service for Brazilian low-income households. KIT MORES Project: Designing a circular and integrated solution for building components. Leveraging raw waste materials for residential construction at an industrial scale.

Curitiba E Região, Brasil

Team lead responsible for organising and facilitating face-to-face quantitative research for Melissa Shoes. Each interviewer moderated over 60 customer interviews to evaluate the brand’s perception.

Curitiba E Região, Brasil

Development of new products, 3D modelling and production monitoring.

Milão E Região, Itália

Development of lighting design projects and products, including a custom made installation for Poldi Pezzoli Museum in Milan, in partnership with Philips.

Bachelor'S Degree (Honours), Industrial And Product Design

- Ceramics discipline and Labs Supervisor (Product Project II) - Design Atelier redesign (labs and woodworking) - “35 Years of Design.

Bachelor'S Degree, Industrial And Product Design

Exchange program on Industrial and Product Design. - International Workshop Tucano, with Gino Finizio; - Workshop Città della Ceramica.