Leading and designing efforts such as:• Large-scale transformations• Leadership alignment and decision making• Creative communications and engagement • System and process implementations• Transformational offsites and events• Collaborative workshop design and facilitation • Workspace design, standards, and implementation• Post-merger integrationsPartnered with external experts to create learning opportunities including: • judgement and decision making (UC Berkeley, Haas School of Business)• the power of social networks (UC Berkeley, Haas School of Business)• the psychology of persuasion (UC Berkeley, Haas School of Business)• architecting choice to change behavior (UC Berkeley, Haas School of Business)• org behavior: motivation and leadership (UT Austin, McCombs School of Business)• storytelling to drive change (story consultant).Expressworks is a boutique management consultancy dedicated to helping organizations achieve their desired outcomes. We partner with clients to turn strategy into action and goals into reality.

Strategy, planning, and execution to support the global CRM service line. • Reporting: Monitoring, analysis, and reporting on key operational metrics for the service line.• Analyst Relations: Managed responses for annual analyst reviews. Achieved “Leader” rating in Europe and “Challenger” rating in North America for Gartner based on vision and ability to execute.• Competency Development: Refreshed curriculum and content for annual learning program to better align with business needs. Piloted the program at the Les Fontaines training headquarters for 300+ global CRM leaders.

Project management, organizational change management, and business process support for over a dozen companies across a variety of industries, geographies, and project types. • Start-Up Operations: designed and implemented processes to help various tech start-ups operationalize internally.• Merger & Acquisition / Divestiture Support: developed, managed, and executed plans to help various tech and energy companies minimize business disruption and re-establish cultures while undergoing M&A and divestiture activity.• Global System and Process Changes: Achieved 85% improvement in compliance with SAP upgrade and re-engineered processes within two months of go-live for over 1000 end users at a multi-national chemical company. Achieved go-live readiness and accelerated training strategy for 200 new hires across 10 systems and 15 workstreams for a CRM (Siebel) implementation and contact center consolidation at a Fortune 10 energy company.