Vivian Mcdaniel Email & Phone Number

Pensacola, FL, US

Pensacola, Florida, United States

• Strategic planning, solid financial acumen, development, management, and administration of client accounts that includes the renewal process leadership, consulting, marketing strategies, contracts review, mergers and.
• Delivers high quality and efficient service to both internal and external clients, effectively manages multiples competing priorities, researches and proactively identifies issues, resolves challenges, analyzes and.
• Consistently meets or exceeds expectations, client satisfaction, enhancing organization’s value to clients, fostering a culture of performance and continuous improvement.
• Directly contributes to key business outcomes such as 94.3 % client retention in 2023 and 96.36 % client retention in the first Quarter of 2024.
• Comfortably engages others in consultative discussion, builds relationships with internal and external clients, negotiates with Gallagher insurance providers, collaborates with the different internal teams that support.
• Proficient in using Gallagher’s technology as a tool to maximize productivity and quality.

Pensacola, Florida, United States

• Leveraged project management and insurance market expertise for new business and renewals to negotiate optimal coverage, rates, terms, and conditions with insurers which increased production and agency revenue in 50%
• Built relationships with customers and provided high quality service on client’s deliverables that contributed to increase account retention in 50% and cross selling opportunities in 30%.

Remote

• Consultative selling approach to align customers’ healthcare needs with appropriate products from Humana’s portfolio.
• Modelled a high level of professionalism and integrity to achieve sales goals and maximize Humana’s growth.

Berkeley Lake, Georgia

• Cultivated and maintained strategic relationships with businesses, provided high level of service and the benefits to be a resident and business owner in the city.
• Increased community engagement in 30% with the planning, organization and execution of the Earth Day and 4th of July events.
• Coordinated project management activities and implemented process improvement to assist the City Manager with the planning, execution and implementation of the Mayor and City Council policies and directives, economic.
• Designed, developed, implemented a paperless records management system, and maintained compliance with the records retention policy.
• Assisted Planning and Zoning Manager with the comprehensive plan update, permitting, zoning ordinance interpretation and administration, variance, and rezoning application analysis.

Greater Atlanta Area

• Developed, managed, and administered multinational client accounts which included new business and renewals, strategic planning, consulting, marketing strategies, contracts review, mergers and acquisitions, risk.
• Effectively implemented international commercial insurance programs for new and renewal businesses, researched and proactively identified issues, resolved challenges, analyzed and evaluated risks that developed best.
• Built relationships with internal and external clients and negotiated with Lockton insurance providers and partners globally, which contributed to provide high quality service on client’s deliverables including reports.

Greater Atlanta Area

• Developed and incorporated data governance to Guidewire business terms to build the company’s global data dictionary and secure compliance with data quality standards.
• Leveraged project management expertise to identify and track approvals from data owners across underwriting, claims, finance, billing operations, and prepared reports documentation.
• Coordinated with cross functional teams such as the technical and project management team to stay ahead of timelines and meet project deadlines.
• Engaged with all levels of management in the organization, served as the liaison between the business and technical team to proactively identify issues and resolve challenges.

Duluth, GA

• Problem solver with customer experience focus that contributed to resolve human resources related issues engaging and interacting with cross functional teams.
• Supported human resources leaders with internal and external clients, staffing procedures, on-boarding processes, and employee benefits throughout the Americas with the implementation of process improvement and risk.

Greater Atlanta, GA

• Developed, managed, and administered multinational client accounts which included new business and renewals, strategic planning, consulting, marketing strategies, contracts review, mergers and acquisitions, risk.
• Effectively implemented international commercial insurance programs for new and renewal businesses, researched and proactively identified issues, resolved challenges, analyzed and evaluated risks that developed best.
• Built relationships with internal and external clients and negotiated with Marsh global network in the Americas, Europe, Asia, Africa, and Australia which contributed to provide high quality service on client’s.

Greater Atlanta Area

• Developed, managed, organized, coordinated, and supported the primary producers and account executives’ team of the agency with accounts renewals, cross selling opportunities, consulting, marketing strategies.
• Leveraged project management and insurance market expertise to organize the accounts of the book of business assigned, negotiated optimal coverage, rates, terms, and conditions with insurers for the implementation of.
• Collaborated as an audit member of the commercial lines department which increased the customer experience, processes and compliance with the agency standards.
• Collaborated with the accounting department with billing discrepancies and accounts reconciliation to provide solutions that increased customer satisfaction.

Greater Atlanta Area

• Developed, managed, and organized all aspects of starting and running a new franchise such as the new customers’ strategy and new business development, insurance programs, consulting services, marketing strategies.
• Developed and maintained relationships with insurers and clients, negotiated optimum coverage, rates, terms and conditions, and implemented new and renewal insurance programs which resulted in cash-flow positive in 18.