Vivian Serna Email & Phone Number

Pennsylvania, United States

Magic Memories Early Learning Schools offer a nurturing preschool and daycare environment, ensuring safety, balanced meals, and attentive staff in a cozy, home-like atmosphere for your child's education. They have a total of 8 centers and are located in Pennsylvania.Activities: • Executive/Personal Assistant tasks • Calendar Management & Appointment Setting • Organizational Structure Support (Basic Project Management) • General Research • Data Entry • Basic Bookkeeping • Organize Digital Files • Assistance to the operations departmentSoftware: Slack, Kangarro Time, Quickbooks, Google Suits, Jotforms Dropbox, Pandadoc, Docusign, Lastpass, Calendly, Canva, Zoom, Otter, BILL (divvy)

San Francisco, California, United States

Big data consulting company. IT services and IT consulting, purpose-built solutions that empower organizations to make smart, data-driven decisions focussed on delivering around data strategy, data engineering, analytics and visualization, and data science capabilities. They tackle pressing business issues and provide enduring solutions, employing time-tested traditional techniques as well as cutting-edge methodologies and technologies.Activities: • Coordinate project schedules, including meetings, site visits, and tracking timelines to ensure deadlines are met. • Maintain project documentation and records, utilizing project management tools to monitor and plan projects, and report on milestones. • Handle administrative tasks such as data entry, email management, and phone calls, while supporting project managers and team members as needed. • Assist with budgeting, expense tracking, and creating reports based on company needs, including managing data visualization. • Create manuals and SOPs for new processes, manage sensitive information crucial for business decisions, and demonstrate problem-solving and leadership skills.Software: Freshteams, HubSpot, Soho, PandaDoc, Tradeshift, Ruddr, Slack, Google Suit, Microsoft 365, Zoom, Docusign, Canva, Upwork, TextNow, LinkedIn, Chatgpt

United States

Firebird is a music company providing career and brand guidance to over 1,000 artists worldwide to help them develop and grow broader global audiences and build longer-lasting, higher-impact, more profitable careers. Firebird is redefining the intersection of music, technology, and finance and has rich expertise across the spectrum of artist management and intellectual property creation, from traditional endeavors like touring and recording to cutting-edge marketing and consumer product development to emerging digital platforms, gaming, and AI.Activities: • Responsible for personal & work agenda • Customer Service & Support • Manage CRM & Data Entry • Organize, clean, update, and maintain the client’s database up-to-date • Convert files into digital format in Word or Excel, as needed. • Reply to emails & phone calls • Organize Digital Files • Calendar Management & Appointment Setting • Planning, and participation in events (conferences, exhibitions, workshops, conferences). (In person or remotely) • Basic Bookkeeping • Time Management and planning effectively, (I have coordinated agendas for meetings and events on a high range) • Marketing Research • Responsible for reviewing the reports and invoices generated by sales, billing, and deposit (Concur / Pipedrive) • Basic Graphic Design • Follow-up with Leads & Potential ClientsSoftware: Zoom, Google Suit, Microsoft 365, Booking programs, LinkedIn, TextNow, ClickUp, Superhuman, Concur, Wave, Dropbox, LastPass.

Princeton, New Jersey, United States

Music industry-related company provides transaction and strategic advice for music publishers and record labels, including advisory/consulting for clients who are in the music industry, as well as other related sub-brands that are all part of the same company.Activities: • Customer Service & Support • Create and update SOP manuals • Manage CRM & Data Entry • Organize Digital Files • Calendar Management & Appointment Setting • Basic Bookkeeping • Basic Marketing Research • Basic Graphic Design • Follow-up with Leads & Potential ClientsSoftware: Zoom, Google Suit, Microsoft 365, Booking programs, LinkedIn, TextNow, Superhuman, Wave, Dropbox, LastPass, Pipedrive, Swillow, Quickbooks.

Monterrey, Nuevo León, Mexico

Kluum is a store that integrates the style of the Nordic countries with the Scandinavian currents.Activities: • New Store Openings • Recruitment and Training • Logistics and product reception • Search and supervision for Contractors • Store Manager (training, sales, customer service, problem-solving) • Account and payroll management (account reconciliation, deposits, payment, and employee registration) • Operations tasks

Monterrey, Nuevo León, Mexico

A company dedicated to the gas sector, owners of their stations, and the first company to work as a franchisee of GULF stations in Monterrey and Saltillo. Activities: • Staff training • Create and update SOP manuals • POC with customers and trading in sales • Social media follow-up • Development and Project Monitoring • Risk analysis • Event Logistics and coordination • Exhibition Proposals and Projects to clients • Standardization of processes in all the different areas of the company • Strategic design • Decision-making about risk analysisSoftware: Zoom, Google Suit, Microsoft 365, Docusign

Monterrey, Nuevo León, Mexico

A store dedicated to importing dresses from the USA for sale.Activities: • Logistics and supervision for branch opening • Recruitment, training, and staff selection • Creation and execution of strategies focused on sales • Design of promotion programs • Inventory control and merchandise supply • Administrative reports • Reception, processing, and logistics of transfer of merchandise • Schedule of audits • Control and management of petty cash • Billing and accountingSoftware: Asana, Shopify, Canva, Google Suit, Mailchimp, Docusign, CRM, LinkedIn, Facebook, Whatsapp

Monterrey, Nuevo León, Mexico

Entity attached to the National Council for Standardization and Certification of Competencies CONOCER of the Secretariat of Public Education and dependent on the Institute of Training and Education for Work ICET. Its objective is the professionalization of Instructors, Facilitators, Trainers, Teachers, Professors, and Coaches through Training, Alignment, and Evaluation of Competency Standards related to their activities.Activities: • Training and recruitment of personnel • Development, monitoring, and measurement of the company's sales policies • Direct dealing with customers and sales negotiation • Planning and participation in events (conferences, expos, workshops, congresses) • Development and monitoring of Projects • Management of the Sales Department • Exhibition of Proposals and Projects • Orientation to AATRAE Students • Participation in the advertising area (Radio, Internet TV Program, Magazine)Software: Google Suite, Microsoft 365, Zoom

Degree In Psychology, Psychology

Coach Ontológico, Philosophy