As Retail Store Manager Vivian was responsible for all aspects of store management. Hired to turn around an underperforming store, Vivian stabilized staffing and morale while growing sales to end the 2023 as one of only four out of 80 stores exceeding all three primary Corporate KPIs - Sales, Units/Sale and Average Sale. Vivian was awarded the 'Rising Star Award' Western Division. In 2023, she finished the year with the highest top line sales revenue since opening in '95.

As DOS and AGM, Vivian was part of the Pre-opening Executive Leadership Team introducing the new Homewood Suites by Hilton - Dillon, CO. In this role Vivian worked closely with the General Manager, Ownership, Management Company and Construction General Contractor to ensure all critical opening preparations were planned, strategically implemented and completed in a timely manner resulting in a successful property launch. Highlights included: Introduce and presell hotel guestrooms, banquet and restaurant products and services. Recruit, hire, train, manage and develop front office and sales team employees. Successfully completed Hilton University Sales Leader and General Manager training requirements and achieved high proficiency and efficiency in all technology systems such as: MeetingBroker, Delphi, Extended Stay and other related required brand training. Created marketing and sales collateral and resources. Participated in the preparation of the hotel budget. Ovesaw developed and implemented marketing plans and actions, SWOT analysis, created packages and promotions to drive occupancy and rate. Involvement with industry and civic organizations to promote beneficial business opportunities. Solicitiation via calls, in person, mail/email, online social media, to targeted new accounts. Proactively sell hotel, banquet, and restaurant facility space and services. Responded to inquires from customers/prospective clients in a timely and professional manner. Created templates and prepared proposals and contracts for group bookings. Conducted property site tours. Customized, maintained and used the CRM and tracing system/database to generate future business. Monitored and enhanced guest satisfaction through follow-up surveys, thank you cards and calls.

As GM and DOS, Vivian elevated the Hampton Inn & Suites hotel by earning an Outstanding QA, #1 on Tripadvisor, inducted into Hampton’s ‘Wall of Fame’ for performance in product, service and quality, Silverwest Hotels 'Award of Excellence' for Most Improved in Satisfaction and Loyalty Tracking Scores. Vivian finished 2019 with YTD 90.5% occupancy, 179.8 RevPar index and 49% GOP. She completed all required GM & Director of Sales training including OnQ, R&I, GRO and Hilton's custom coursework/programs and holds Hilton's certifications for Hampton Inn General Manager and property Sales Leader. Vivian successfully transitioned the hotel when original ownership sold the property - Q3 2019. She worked collaboratively with Hilton LMS and RMCC as well as ownership and the management companies (Silverwest & Crestline) providing strategic leadership including niche ski/mountain market knowledge and guidance to surpass topline revenue goals and objectives. Additionally, Vivian developed a successful Front Office sellout incentive and rolled out echeckin, Kipsu, Nor1, F&B Premium Room during her tenure.

Smart Meetings 360 meeting planning provided site selection, sourcing and procurement services. Vivian and her team delivered comprehensive & personalized destination and venue searches for their VIP Clients. Services ranged from - request for proposal creation to site inspection coordination to contract recommendations & negotiations. As a trusted advisor focused on her client's goals and objectives, Vivian delivered a myriad of benefits including saving time, adding value, reducing costs and mitigating risk. Vivian's expertise in hotel/hospitality leadership, operations management and training and development plus her extensive hotel/resort sales & marketing background positioned and prepared this division for success. June 2016 generated the best performance and highest contracted revenue to date.

A proven senior level sales expert and team mentor, Vivian was responsible for meeting and incentive group sales at The Sebastian - Vail. Vivian consistently exceeded her revenue goals each year including having reached her year end 2015 goal (a 43% increase from 2014) by August of that year. By year end, Vivian achieved over 155% of her 2015 revenue goal. She was an integral member of the select team that introduced this brand new luxury, boutique hotel - Rated Travel + Leisure's 'Best Hotels in the World'​ and '​#1 Hotel in the West' by Conde Nast Traveler during her tenure. Sebastian guests enjoy a unique contemporary mountain ambiance with a trendy positive social vibe. Ideally located in the heart of Vail Village this upscale property combines personalized service with luxury amenities creating an exceptional guest experience.

Vivian has been honored to serve in an industry leadership role on the Meeting Professionals International Rocky Mtn Chapter Board of Directors. As the Director of Strategic Alliance, she was responsible for securing strategic partnerships, sponsorships and donations. As the contract signer and a key decision maker, Vivian researched and sourced hotels and venues to ensure an ideal match. She conducted site inspections and negotiated contracts for all meeting and events. Vivian enjoyed the dynamics and camaraderie of being on the MPI Board of Directors. She found volunteering and giving back to the meeting and hospitality industry very rewarding and lots of fun. Member since 2002

Vivian developed, managed and executed the sales and marketing strategy for a 9 state region. As the Director of National Sales for a collection of over 130 four and five star hotels, she connected meeting decision makers/buyers and facilitated definite/contracted group business on behalf of the hotels + resorts she represented. Vivian had direct responsibility for the strategic account development, management and revenue growth in all MICE (meetings, incentives, conventions and exhibitions) market segments. Vivian was accountable to her constituents to build brand awareness, increase market share and grow top line revenue. As a trusted advisor and thought leader to her meeting professional clients, Vivian provided knowledgeable insight and relevant analytical information regarding the diverse collection of hotels represented. By listening to her customer's needs and wants, she recommended custom solutions from within the hotel and resort portfolio that were the best match for her clients' meetings and incentives. Both the hotels and meeting professionals knew she genuinely cared about their success. People who know, describe Vivian as a passionate sales executive with a progressive and proven track record.

As an active and productive member of the Society for Incentive Travel Excellence Membership Committee, Vivian was asked to take on the leadership role of Committee Chair. Vivian and the team she led enjoyed giving back to the incentive travel industry and developed and launched a successful and creative membership campaign for the Association2013 -SITE Nominations Committee, Member since 2008

Vivian added value and was successful in a variety of leadership positions in the areas of sales and marketing, training, development & quality and hotel and resort operations. As Director of Sales, Vivian oversaw three Breckenridge resort and meeting properties within Vail Resorts for several years. She was the opening DOS responsible for the introduction and launch of an upscale all-suite property. Tenure at Keystone Resort and Conference Center included Senior National/National Sales Manager, Manager of Total Quality Management, Training and Development Manager plus Operations Management, Opening Manager, Task Force Manager within the hotel, food & beverage and hospitality division

Vivian was responsible for marketing, selling and contracting lodging, meeting room space and complex ancillary activities such as golf, ski, dining for a mid to upscale destination resort consisting of two hotels and privately owned suites ~1,550 keys. She customized proposals and presentations to meet customer needs. Negotiated and wrote contracts to the mutual benefit of of her clients and management/ownership. Attended and represented the Resort and destination at trade shows. Organized and hosted multi-day familiarization trips and both onsite/offsite client events. Orchestrated and conducted comprehensive site inspections. Organized outside sales calls and in-person presentations including booking the required travel and managing the appointment schedule. As the on property sales leader/contact, she was the liaison between the remote sales office and the Resort. Vivian consistently met and exceeded sales activity metrics, room night and revenue goals. Client base included all market segments with a specific focus on corporate, incentive, association.