Vivien Ayun Email & Phone Number

Jakarta, Indonesia

Jakarta, Jakarta, Indonesia

- Led a team of 3 researchers responsible for 3 verticals of consumer-facing products in early development and growth stage in a connected e-commerce and on-demand ecosystem- Guided the product and business teams creating product visions by building insight banks for relevant product scopes, identifying research needs, building and leading the team executing the research roadmap

Indonesia

- Led a team of 10 researchers responsible for 3 verticals of B2B products in a multi-service on-demand ecosystem (food delivery, digital payment, e-commerce, and advertising)- Hired and mentored Junior and Senior UX Researchers and developed the team to become strategic thought partners for Designers, Product Managers, Business, and Marketing teams- Initiated various initiatives to nurture user-centricity culture among peers and stakeholders, including rapid reporting cycles of user feedback to product teams, field-immersion activities and ‘Ask User Anything’ Zoom sessions attended by leaderships- Collaborated with Product Manager and Designers to oversee 2 major redesign projects for application and web-based B2B solutions beginning from problem identification, developing roadmap and milestones, to conducting evaluations with users in every milestone using qualitative and quantitative methods- Built strong interest in the research function among stakeholders and leadership by publishing periodical research newsletters and annual fact packs, building research repository, and endorsing high quality and frequent communication of newest findings and insights with team members- Partnered with research managers to develop research operations practices including budget management, tools selection and development, and designing team upskilling and learning and development

Greater Jakarta Area, Indonesia

- Coordinated international research projects in Singapore, Thailand, and Vietnam to support the company’s regional expansion plans- Conducted foundational research on e-commerce market, building personas of e-commerce sellers and buyers- Identified and recommended suitable methodology based on research brief from stakeholders- Planned, conducted, and executed assigned research projects using qualitative (in-depth interviews, focus group discussions, field immersion) and light quantitative methods- Honed skills by implementing various UX methodologies, including usability testing, card sorting, tree testing, and prototype testing using Maze

- Conducted research and consultancy projects in Indonesia, India, and Kenya for international companies and development agencies focusing on development of new product or new business opportunities to address social development issues - Oversaw the execution of field research for international consumer good companies, led a team of 3 analysts

Ubud, Bali

- Managed technology distribution projects across Asia and Africa, including an emergency response project in the Philippines, managing a donation of more than US$ 10,000 to deliver solar lamps and water filters in areas affected by typhoon- Co-authored international research publications/case studies. Managed technology distribution projects across Asia and Africa, and conducted research in consulting projects in Indonesia and Kenya

Greater Jakarta Area, Indonesia

Provided analysis of property market overview in Bali and Jakarta to support Knight Frank Indonesia’s annual research publications.

Paser, East Borneo, Indonesia.

Established a village community library in Maruat Village, East Borneo. Trained youth leadership and creative teaching for local teachers.

Greater Jakarta Area, Indonesia

Project Coordinator, researched and co-authored for 3 architecture books distributed in South East Asia and Japan.

• Chapter Coordinator for Indonesian YES Alumni Association (2009-2010)• Organize Donation for 'Heal Indonesia with Bina Antarbudaya', which collect donation for the victims of several natural disasters in Indonesia (2010).• Project Officer for the AFS/YES/Jenesys Exchange Programs Selection Process in Bandung Chapter (2008)

Msc Strategic Innovation Management, Business Administration And Management, General, Distinction

Activities and Societies: University of Sussex Mountaineering Club MSc with Distinction │ Chevening scholarship │ Relevant subjects.

Bachelor Of Science (B.Sc.), Architecture

Activities and Societies: Ikatan Mahasiswa Arsitektur Gunadharma, Liga Film Mahasiswa, Boulevard, Maha Gotra Ganesha, ITB Delegate.

Natural Science

Activities and Societies: OSIS SMUN 3 Bandung (SMU Negeri 3 Bandung Student Organization), Theatre.

English, Cultural Studies

Activities and Societies: Thespian Society Troupe 5104 Received a scholarship from US Department of States to study in West Valley High.