Re: News multimedia journalist

- Proficient in Canva, Audacity, Anchor, Adobe Lightroom, Photoshop and Adobe Premiere Proficient in both Google Workspace and Microsoft Office- Strong focus on inclusive storytelling whether it be hard and breaking news, human interest stories, or issues-based reporting. I'm particularly drawn to creating news content on Instagram.- Published on Re: News, Sunday Star-Times/Stuff, and Rappler PhilippinesPhotography Instagram Account: @_photosbyviv || Portfolio: www.vivienbeduya.com

NewstalkZB reporter

Led global transition efforts for Flight Centre New Zealand's Website Customer Support team, optimizing online booking and after-sales processes, refining offshore partner operations, creating tailored training resources for 200+ agents, analyzing data trends, and managing cross-functional projects while prioritizing customer satisfaction and issue resolution.

Diligently crafted client itineraries, ensured compliance with pandemic travel regulations, managed financial aspects, surpassed performance targets, and expanded client base through strategic community events and social media content creation.

- Level E Delegation on Personal Lines InsuranceConsistently achieved high scores in Financial Compliance and Agent Satisfaction, demonstrated expertise in various insurance policies, provided comprehensive customer support across multiple channels, and contributed to customer retention and business growth through strategic outreach efforts.

Performed frontline customer interactions, facilitating various banking transactions, promoting bank products, services, and digital channels, and serving as the bulk teller for efficient cash handling.