Vivien M. Wang Email & Phone Number

New York, NY, US

Fort Lauderdale, Florida, US

• Lead the charge in developing and nurturing strategic relationships with automotive OEMs, dealer groups, and service providers to deliver impactful learning solutions in the automotive industry. My role centers around.
• Develop and nurture strategic partnerships with automotive OEMs, dealer groups, and service providers to deliver impactful learning solutions.
• Manage key partnerships, ensuring alignment on project goals, timelines, and resources for successful collaboration.
• Identify new opportunities to enhance partner satisfaction and increase revenue.

Mahwah, NJ, US

Established the Customer Experience Advocates team – the first dedicated field force for Volvo to elevate customer experience and Volvo brand experience. Successfully established a team of 3 CX regional managers and 11 CX advocates to bring tailor-made customer experience, product training and performance coaching to the entire Volvo retailer network..

Fountain Valley, CA, US

Revitalized the customer journey for Genesis as a luxury brand. Planned and executed cutting-edge projects to digitize retail sales processes at Genesis dealerships and drive enterprise-wide innovation. Spearheaded end-to-end management of key projects to optimize SSI and brand awareness of Genesis within the challenging premium segment. I collaborate with.

Woodcliff Lake, NJ, US

Throughout my career as Senior Strategist, Network Planning, I headed end-to-end management of digital customer experience programs to revitalize sales process, brand experience, and customer journey. I conducted a detailed analysis of program results, translated results into understandable terms, and provided accurate data-driven reports to drive training.

Columbus, Ohio, US

In this national and field role, I oversaw $17million budget to promote Certified Pre-Owned businesses and boost the CPO penetration rate. I implemented national used vehicle retail strategy/incentive programs to drive business performance. I supported auctions, dealer off-lease grounding, and reconditioning by creating a robust approach in collaboration.

Woodcliff Lake, NJ, US

Designed and executed an innovative evaluation process for all training courses and instructors to drive continuous improvements. Headed launch process to train and develop a highly skilled team of dealers. Captured and defined program requirements, orchestrated results-driven action plans, allocated available resources, and provided required assistance to.

Montreal, Quebec, CA

• Provided hands-on support to executive leadership for analyzing and compiling reports, handling schedules, and coordinating meetings.
• Administered credit card management program via HSBC to ensure accuracy and transparency of credit expenses.
• Recognized by executive management for demonstrating dedication and a strong commitment to work ethics, positive corporate image, and good employee relations.

Beijing, CN

Created and delivered comprehensive national/regional sales programs and budget proposals while adhering to applicable policies and procedures. Supported the end-to-end management of national and regional CPO campaigns by working in close collaboration with central and regional Marketing Managers. - Developed and managed a team of seven professionals.

Beijing, CN

Key contributor to BMW Group’s long-term strategy in future investment in China from Joint Venture Partnership, Chinese automotive policies analysis, Board of Director & Shareholder meetings, and company Balanced Scorecard management. Worked alongside BMW Senior Leadership in meetings and negotiations with Government Agencies and JV partners. Provided.

CN

Managed Board of Management committee meetings to ensure strategic alignment on the C-Suite level from production to retail operations. Key liaison for the Board of Directors of the Joint Venture. Key contributor in external communications for the President & CEO of the Joint Venture. Achieved Local Content regulated by the state within the first 2 years.

Stanford Lead Business Program, The Pacesetter Cohort

Master Of Business Administration (M.B.A.), Finance