Vivienne O'Keeffe of Spa Profits Consulting helps new spa owners avoid the spa industry’s problems and pitfalls while on their way to establishing and maintaining success in a spa business. If you are a more experienced spa operator who needs a boost or a business reboot, Vivienne can help you too. Nearly all of my business since 1994 has come from client referrals and industry relationships forged through successes. Selecting the services of Spa Profits will mean you benefit from deep collective experience to create a project that focuses on a healthy bottom line. I believe the most important element of any spa endeavor is a focus on the guest experience - the positive outcome will foster sustainable financial success. When an owner/operator achieves this, it opens up the creation of an environment for growth and prosperity. My mission is to continually inspire my clients - from concept to launch and beyond - all the while protecting their best interests to ensure the spa achieves sustainable, long-term growth. Specialties include:- start up assessments - existing spa business assessments- business planning- spa development ~therapeutic programming ~spa layout ~equipment/product selection ~quality management ~marketing ~guest satisfaction- sales goals- coaching/training ~technical spa protocols ~retail sales ~team building ~consistency of delivery ~motivation ~excellence in customer service ~quality management systems- spa turnarounds- skincare product development I also have the privilege of being a keynote speaker with years of experience in motivating and inspiring others in the industry.