Viviënne Van Herel Mba Email & Phone Number

Responsible for transforming people, processes and systems starting with the local HR domain, based upon the North Star globalisation program.Achievements: Implementation SmartRecruiters ATS software, implementing WFM by Infor, designing new local organisational structure with new global roles, drafting Oracle HCM and ERP requirements based upon Dutch local processes and local legislation.

Culemborg, Gelderland, Netherlands

Facilitating Growth in Healthcare Workforce through Education and Intermediary Services in the Healthcare Sector. Our startup focused on official education programs for nurses, pharmaceutical assistants, and doctor's assistants while serving as a flexible agency to support them during their work/study periods. Our key tasks include:• Designing a comprehensive digital platform to act as an intermediary/temp agency• Selecting and implementing software solutions, integrating elements from Salesforce, Tigris, NMBRS, Exact, and our website.• Developing and executing a robust Brand and Marketing strategy.• Recruiting and nurturing healthcare talents across three courses, totalling 25 students, and establishing partnerships with healthcare providers such as care homes, home care services, pharmacies, and general medical practices for matching.• Managing back-office operations, including invoicing, payroll processing, and bookkeeping.We are proud to announce that our innovative project has received a grant of 25,000€ from SSFH (Stichting Sociaal Fonds Huisartsenzorg).

Enabling (digital) transformation towards operational excellence.

The Hague Area, Netherlands

Results: Growth in turnover and profit, via design, construction and implementation of one digital platform with standard processes and compliant procedures for all their agencies, customers, and flex workers.

Utrecht Area, Netherlands

Amsterdam Area, Netherlands

Responsible for achieving operational excellence in a fast transforming organisation, team members: 30 FTE. Work areas: • HRResults: Ranked 8th best multinational by Great Place to Work, Trust Index 93%, FTE growth from 10/2016: 14% towards 208 FTE in 03/2018.• FinanceResults: Implementation of DMS for finance, Cashpooling and Mobile expense, improving Working Capital (32.3 -> 29.6 DSO year average) Gross Profit growth towards 42 Mio +15%, EBITDA +17% year growth, Exact salary software migration towards the cloud.• BackofficeResults: enabling, monitoring and improving response times of response-to-quote and quote-to-delivery, improving purchase margins (7.8% -> 8.4%), ISO 9001, 14001 & 27001 certificates, CRM 365 migration, optimization of the work place with flex means and furniture.

Enabling growth in turnover and profit by improving sales productivity and efficiency through implementation, enhancement and monitoring of key processes and reporting, 18 FTE as directs. Key change projects: Transformation towards Social Selling, x-lob Talent retention program, Customer Centric sales cycles for Key and Lead accounts, CRM roll outs and Implementation of a Romanian excellence centre for sales administration. Work areas:• Country Leader SupportTasks: Strategy & Execution, Organizational Change, Communications, x-lob Management Team, Corporate Citizenship (in Dutch =MVO), Secretary Community, Internal Events, Interns & Bid Office.• Technology Business Leader Support Tasks: Sales Model design, alignment & implementation, Business analysis and Forecast support, Sales methodology and productivity, Governance. • Key Programs EMEA programs: Key & Lead Account programs, Customer Success, Sales Academy (Education & training), Account Planning Tools, Social Networking and Business Collaboration.• Sales Operations • Demand Generation and Marketing for Oracle BeNeLux, coordination of the different lob’s Marketing planning, kpi’s, execution and budget, specific x-lob projects for example for our C level customers like Oracle Open World, CIO & Partner Innovation Tours in San Francisco.

Developing and executing marketing strategy and leading the sales supporting processes, 11 FTE.Sales Operations & Marketing. Tasks: Territory Management, CRM Training & Support, Quote to Order processes, Customer Intelligence Tools, Opportunity Management, Forecasting, Data Quality, Commissions in co-operation with Romanian Centre of Excellence, and Chief Marketing Manager tasks.

Pipeline creation for the TSBU unit to facilitate revenue growth. Manager 8 FTE and dotted line responsibility in managing the Business Development Group in Dublin (outbound lead generation team of 11 FTE). Change towards 100% measurable campaigns, improving market coverage with a VROI of 9.4 on average for the BNL campaigns (EMEA benchmark 9.1).

Consultancy within Customer Relationship Management issues, more specific for Analytical CRM as well as marketing. My specialty was in the niche area Inbound Customer Management (ICM). In this area customer behavior can be predicted by means of self-learning models and (real time) data. Projects:• At Essent project lead to boost customer value by means of these predictions. • At Telfort project lead to configure a demo area for the call center. The goal was to boost cross and up sell, lower churn and increase win back.• At KPN, Den Haag, enable multi-channel Inbound Customer Management in both web, call center as well as stores. • At KPN business: the first Siebel CRM on Demand in Europe implementation to accelerate the handling of b-to-b customer complaints.

Then called: Cafe Bar Holland b.v.

Mba, Master Of Business Administration

Propedeuse, Psychology

Scrum Master, Scrum

Prince2, Practitioner & Foundation

Crm Leergang

Education record