Vivian Lam Email & Phone Number

Toronto, ON, CA

Markham, Ontario, Canada

• Managed a large co-op housing project. Oversaw all administration aspects, including researching products, scheduling and coordinating logistics for the field team, managing purchases and returns, drafting contracts.
• Delivered high-level administrative support to Operations Manager. Responsibilities included scheduling appointments, screening calls, liaising between internal/external stakeholders, providing administrative support.
• Developed and maintained positive client relationships, resulting in a high rate of customer satisfaction
• Handled all aspects of vendor payment processing, including invoice verification, expense reconciliation, and accurate up-to-date financial records
• Generated and issued invoices to clients, ensuring their accuracy. Worked with clients to facilitate accurate and on time billing and payments.
• Procured goods and services from vendors in a timely and cost-effective manner, conducting research and negotiating prices to ensure quality and value

Vaughan, Ontario, Canada

• Saved an at-risk archival project and implemented process improvements to mitigate future errors
• Distinguished myself as only temporary staff with the skills to operate all scanning devices on site
• Acted as quality control for scanned images. Ensured outputs were accurate and met client guidelines.
• Trained other temporary staff on best practices and efficient processes. Was selected for this responsibility based on strong individual performance.
• Responsible for data entry, media digitization, and scanning

Richmond Hill, Ontario, Canada

• Reviewed and checked all listing documents to guarantee their accuracy and completeness, while also eliminating errors or missing information
• Scheduled client meetings on site and viewing appointments for agents
• Supported agents by creating listings, catching mistakes in documentation and sending reminders
• Provided quality service and professionalism to clients & agents in person and on the phone
• Directed all incoming phone calls using a switchboard system and relayed messages to agents
• Tracked, organized and maintained office supplies stock level

Tokyo, Japan

Tokyo, Japan

Yokohama, Kanagawa, Japan

• Taught conversational English to Japanese students aged 1-70+. Class sizes ranged between 1 to 8.
• Challenged with presenting materials in English to non-native speakers of varying speaking levels
• Planned and taught private lessons that caters to the specific student’s English goals
• Assessed level of trial students and prospective students through interviews and trial lessons
• Counselled students on their progress through 1:1 sessions
• Coached and prepared kids for the school’s speech contest

Richmond Hill, Ontario

Markham, Ontario, Canada

Scarborough, Ontario, Canada

Richmond Hill, Ontario, Canada

Sydney, Australia

Markham, Ontario, Canada

Toronto, Canada Area

Hong Kong

Bachelor Of Arts (B.A.), Honours Psychology

Activities and Societies: University of Waterloo Arts Orientation Leader 2011-2013, University of Waterloo International Peer Mentor 2011.

International Education Program (Kuinep), Integrated Human Studies

Activities and Societies: Art Club, KIX Academic Exchange for the KUINEP Program

Fashion Certificate, Fashion