Senior Executive - Customer Delight
• Managed customer interaction post-registration, contributing to project launches and special events.• Handled and resolved customer escalations, including issues with Patta, Sale deeds, Overall Site Maintenance and amenities, to ensure customer satisfaction and prevent future issues.• Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken by ticketing system.• Responded to customer inquiries via phone and email, providing timely and accurate information to address their concerns.• Refer unresolved customer grievances or special requests to designated departments for further investigation.• Follow up to ensure that appropriate actions were taken on customers’ requests.• Make regular calls to existing clients and take care of welcoming the new clients with a personal touch and creating the wow factor like handing over registration gifts, organized plot measurement and handover processes, ensuring smooth project handover.• Conducted interviews with customers to capture authentic and impactful testimonial videos for broadcast at special events.• Collected feedback at various levels to assess the effectiveness of branding, marketing, and sales strategies.
