Vivin Prasanth Email & Phone Number

Coimbatore, Tamil Nadu, India

• Managed customer interaction post-registration, contributing to project launches and special events.
• Handled and resolved customer escalations, including issues with Patta, Sale deeds, Overall Site Maintenance and amenities, to ensure customer satisfaction and prevent future issues.
• Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken by ticketing system.
• Responded to customer inquiries via phone and email, providing timely and accurate information to address their concerns.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Follow up to ensure that appropriate actions were taken on customers’ requests.

Coimbatore, Tamil Nadu, India

Coimbatore, Tamil Nadu, India

• Analyzed bid proposals received from various channels, specifically those from US Government sources, to determine the type and scope of projects.
• Reviewed and interpreted PDF journals to extract key project details, including type of work, work details, and bid amounts.
• Categorized and sub-categorized projects in Journal Software based on the information obtained from the journals.
• Entered and maintained accurate bid amounts and other critical project information into the software system.
• Assigned engineers and architects to projects based on the project category and sub-category to ensure proper resource allocation.
• Ensured data accuracy and consistency across all entries, maintaining a high standard of data integrity.

Bengaluru, Karnataka, India

• Provided comprehensive assistance to clients via inbound calls, managing account debits and credits, and explaining features of credit and debit cards.
• Detailed different types of accounts, including savings and investment accounts, and provided information on loan products.
• Assisted customers with replacing lost or stolen credit or debit cards and resolved related issues, such as transaction disputes and card activation.

Bengaluru, Karnataka, India

• Manage inbound and outbound calls to check material details and process payments for received vendor invoices, coordinating closely with the accounts team.
• Coordinated with vendors to resolve discrepancies and ensure timely payments.
• Maintained accurate records of transactions and communications with vendors.
• Collaborated with internal departments to streamline the invoice processing workflow.

Education record

B.Tech- Information Technology, Web Designing,Networking