Vivian Lam Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Canada Area

Vancouver, Canada Area

Vancouver, Canada Area

General and Course Administration• Proactively provides administrative support for L&D functions• Arranges internal and external courses, lunch & learns and technical sessions• Answers staff queries by telephone and e-mail, directing to HC Managers as appropriate• Drafts and sends communications as required (course requirements, outlines and announcements,joining instructions, enrollment invitations, as well as Development policies and guidelines,etc.)• Organizes meetings, participant lists, AV equipment, catering and provides on-site support• Assists with other HC projects and activities as assigned• Implements Nationally designed programs at the local office level (including findinginstructors, booking venue locations, ordering catering and setup/takedown of sessions)• Coordinates with instructors regarding requirements for specific courses• Tracks and reports attendance of mandatory training for compliance purposes• Liaises with National regarding new courses and initiatives for following year Developmentcalendar• Manages the annual Development calendar for all lines of service• Reports L&D activities to local L&D Partners for each Line of ServiceCPA School of Business & CFE Preparation Program• Liaises with the CPA Centre of Excellence team to administer CPA student registration process• Assists staff with CPA related queries• Communicates company wide initiatives related to CPA and student successes• Assists with all PwC CFE Prep Program related logistics• Assists CPA Centre of Excellence with pairing Mentors and Writers• Manages the administration of the CFE Committee, student sessions, and marks from UFEPrep days• Coordinates CFE Pass program (including set up and proctoring of exams)• Tracks and distributes CFE related reference materialsReporting/Data Management• Tracks new hire designations and L&D requirements • Works closely with Resourcing Specialist and Manager to ensure staff are booked on requiredcourses

Hong Kong

Responsible for assisting in creating certain national e-learn courses tailored to the Asia sector. Hands on experience in event coordination, data entry, researching & analysis, editing, online content creation, Adobe Photoshop and Illustrator Worked effectively in a team of 15 people with involvement in different adhoc projectsExposure to video shooting and voice recording for creating e-learning materials, planning large scale events for internal functions, and working with the team to strategize newly innovative ideas for the upcoming fiscal year

Vancouver, Canada Area

Trained and coached sales associates to reach store budget goals as well as develop new strategies to attract new clientsMarketing the brand via cold calling, visual display, relationship building while provide exceptional customer service and extensive product knowledge

Vancouver, Canada Area

Recognized for being one of the top 3 stylists in the store - Top SPH (Above $350), TPH (Above 3), and Net sales (Above $5000 per week)Anticipated clients needs and provided quality customer service through engagement and product knowledge. Also involved with attracting and managing personal client outreach through shopping appointments, e-mails, and daily relationship building ( ~10 top clients over span of 8 months)Efficient with using the POS system to process transactions in a smooth matter Trained and developed the new seasonal stylists for the holiday season, while taking part of hosting product knowledge meetings

Vancouver, Canada Area

Assisted in the overall notable Burberry experience through engaging in exceptional client service and store standards.

Consistently meeting personal sales goals/ stretch goals and was awarded Red Carpet of the quarter and month for the highest KPIs and good customer service - top 5 sales associate in district

Sourcing resumes on workopolis, monster, and other online sources to figure out potential candidates that are a good match with the company.Cold calling candidates to reach sales outreach of 50 clients per working day to sign up for information session. Assisting in preparations for information sessions and interviews

Education record

Certificate

Bachelor Of Education - Bed, Elementary Education And Teaching

Bachelor Of Business Administration (B.B.A.), Human Resources Management And Services, Marketing

Activities and Societies: Enactus SFU, Mentors in Business, SFU International Mentorship Program

Bachelor’S Degree, Business Administration And Management, General

Underwent Problem Based Learning system during exchange term in the Netherlands for one semester.