Vivian Lam Email & Phone Number

Vancouver, BC, CA

Vancouver, Canada Area

Vancouver, Canada Area

Vancouver, Canada Area

• General and Course Administration
• Proactively provides administrative support for L&D functions
• Arranges internal and external courses, lunch & learns and technical sessions
• Answers staff queries by telephone and e-mail, directing to HC Managers as appropriate
• Drafts and sends communications as required (course requirements, outlines and announcements,joining instructions, enrollment invitations, as well as Development policies and guidelines,etc.)
• Organizes meetings, participant lists, AV equipment, catering and provides on-site support

Hong Kong

Responsible for assisting in creating certain national e-learn courses tailored to the Asia sector. Hands on experience in event coordination, data entry, researching & analysis, editing, online content creation, Adobe Photoshop and Illustrator Worked effectively in a team of 15 people with involvement in different adhoc projectsExposure to video shooting.

Vancouver, Canada Area

Trained and coached sales associates to reach store budget goals as well as develop new strategies to attract new clientsMarketing the brand via cold calling, visual display, relationship building while provide exceptional customer service and extensive product knowledge

Vancouver, Canada Area

Recognized for being one of the top 3 stylists in the store - Top SPH (Above $350), TPH (Above 3), and Net sales (Above $5000 per week)Anticipated clients needs and provided quality customer service through engagement and product knowledge. Also involved with attracting and managing personal client outreach through shopping appointments, e-mails, and daily.

Vancouver, Canada Area

Assisted in the overall notable Burberry experience through engaging in exceptional client service and store standards.

Consistently meeting personal sales goals/ stretch goals and was awarded Red Carpet of the quarter and month for the highest KPIs and good customer service - top 5 sales associate in district

Sourcing resumes on workopolis, monster, and other online sources to figure out potential candidates that are a good match with the company.Cold calling candidates to reach sales outreach of 50 clients per working day to sign up for information session. Assisting in preparations for information sessions and interviews

Education record

Certificate

Bachelor Of Education - Bed, Elementary Education And Teaching

Bachelor Of Business Administration (B.B.A.), Human Resources Management And Services, Marketing

Activities and Societies: Enactus SFU, Mentors in Business, SFU International Mentorship Program

Bachelor’S Degree, Business Administration And Management, General

Underwent Problem Based Learning system during exchange term in the Netherlands for one semester.