Vivian Yang Email & Phone Number

Vancouver, Bc, Ca

United States

Spearhead strategic direction for Expansion sales forecast of $450M by partnering with feature leads and developersDeploy 15 automated Tableau dashboards to maintain accurate revenue reporting for preorders, reveal, and launch Pinpoint $30M in cost-saving opportunities for current SKU catalog by creating cost analysis for incremental discountsDevelop 12-month forecast, improving accuracy by 25% year-over-year, driving a 17% increase in catalog annual salesCreate ad hoc analyses in Excel, leading to a 15% increase in player conversion and a 10% boost for in-game purchasesDeliver bi-weekly presentations to stakeholders, driving a 12% increase in user engagement and 9% growth in revenue Leverage market intelligence and Newzoo insights to enhance forecasting, leading to $15M in platform fees cost savingsIncrease competitive analysis efficiency by 30% by developing a Tableau dashboard tracking 100 competitive title KPIs

Renton, Washington, United States

Partner with Key Account Managers for NA and International to achieve sales targets for MTG ($200M) and D&D ($65M)Experiment with over 10 A/B Tests through Amazon Seller Central for marketing assets on MTG and D&D Amazon storefrontPopulate and organize MTG product information on Google Manufacturer Center, driving over 104M impressions and 740K clicksOptimize geodynamic links using Amazon Attribution and source tagging accounting for $30M in traffic direction to MTG websiteUtilize Amazon Vendor Management to prepare Amazon for new over 125 MTG and 10 D&D product launches per yearEnsure smaller distributors are presented new product launches, promotional materials, and pricing aligned with 4 timed revealsAct as main point of contact for Amazon regarding their product orders and facilitate order processing to over 50 US warehousesUtilize Jira and Smartsheets to ensure catalog for accuracy & quality with over 125 new products launching every quarterFacilitate automated data cleaning with Power Automate and Power Query, reducing time to clean financial documents by 40%Receive and address weekly PO errors and monitor turnaround times, partnering with Amazon for credits, saving $10M in lossesAddress weekly PO errors and facilitate order processing ensuring adequate allocated stock and stock distribution to warehouses

Renton, Wa

Ensure communication consistency for CRM tools (Zendesk and Confluence) across global WPN teams (EMEA, LATAM, Japan, NA).Create streamlined workflows to reduce time required to look up information from 30 minutes to 2 minutes for global teams (Prerelease allocations, promotional codes, upcoming dates).Implemented fraud project to detect allocation mismatch in attendance versus allocation permitted for WPN stores.Created a public facing Knowledge Base and FAQ for all WPN retailers and implemented a widget onto the main WPN website: https://wpnfaq.wizards.com/hc/en-us. Documented the process for the creation of the Knowledge base that details the API, code, and requirements for adding/removing information.Responded to COVID-19 by creating and documentation all 50 state issued mandates for upper management decision making.Answer in depth questions regarding the Wizards Play Network (WPN) programs via email and phone contacts.Assist retailers with shipping errors or concerns of WPN program kits.Provide in-depth answers regarding Wizards of the Coast’s products.Implemented a project to ensure 6000 retailers have access to Wizards EventLink and provide support on basic technical issues software for retailers and global teams.Process WPN applications to ensure retailers understand the WPN requirements and how a store fits into those requirements.Evaluate retailer sign ups to determine if their store meets the Standards of the Wizards Play Network.Relay retailer concerns and problem trends to supervisor.Act as replacement for sending out weekly reports, Amazon Trade Marketing Specialist, and Trade Marketing Email Specialist.

Renton, Washington

Receive and respond to inbound retailer contacts in a knowledgeable, accurate, professional and timely mannerSupport and educate stores on the network programs, brands and products, and marketing strategiesCreate optimized workflows to reduce working time from 30 minutes to 3 minutes for data analysis and outputsProofread WPN articles from Marketing team before localization for global distributionEvaluate prospective Wizards Play Network retailer applications

Hawaiian Islands

Provides data analytics, program management and administrative support for the University of Hawaii’s Information Security Team and faculty and researchers associated with all cybersecurity grant initiatives and related projects.Develop monthly report spreadsheets that include budgeting of project actual cost, funds available, and travel reimbursementsUpdate project documentation, budget, and reimbursement information throughout life of project Manage payments for invoices and company grant accountsCoordinate a team for on-site project networking setup Create annual Security Awareness Training test module (policies, guidelines, and procedures)Generate cryptography exercises for public events to promote interest in cybersecurity Design and publish educational cybersecurity program infographics Manages the Chief Information Security Officer and cybersecurity program meeting calendar(s) and provides full event planning support for annual meetings, site visits and required leadership team meetings.Assists the Chief Information Security Officer with collecting of data analytics, creating and managing project related web pages, documents, reports, and presentations.Plans, organizes, coordinates events, presentations, and projects including responsibility for logistics, fiscal transactions, travel, communications, and maintaining records for federal award reporting.Attends weekly and monthly conference calls and select meetings with other team members. Takes minutes for select meetings.

Hawaiian Islands

Create educational Cybersecurity themed CTFs (Capture-the-Flag) Utilize CTFs to train corporate clients on new cybersecurity threats and zero-day exploitsDevelop budgets for ongoing projects that include material expenses, reimbursements, and reconciliationCompile demographic data from events for future planning, decision making, and analysis reports Provides administrative, program, and general office support in the Office of the Vice President for Information Technology/Chief Information Officer.Assists the Office of the Vice President/Chief Information Officer in planning, organizing and coordinating various activities and events.Assists with collecting, processing, and providing preliminary analyses, summaries, and reporting of data used for planning, decision making, and policy purposes.Assists program and project managers with project administrative tasks, including but not limited to meetings, status and project reports, and presentations.Provides administrative support in the review and preparation of grant proposals and modifications.

Hawaiian Islands

Instruct an upper division course focused on developing curriculum for high school students Manage project milestones using Gantt Charts in Microsoft Project for divisions Develop cybersecurity CTF (Capture-the-Flag) database for the University Office of VP for ITMaintain basic database objects for easy data retrieval Design network floor plan layout Schedule tasks and create Gantt Charts through Microsoft Project to keep members on trackPlan project milestones and deadlinesSchedule weekly and biweekly meetings with stakeholders to discuss progressTake minutes during meetings, both weekly and biweekly Track project status to send reports through emailReview Curriculum building team's work to provide feedback and additional supportTeach Curriculum-building team to make presentations, lesson plans, and exercises

Hawaiian Islands

Perform root cause analysis on hardware, software, connectivity, and peripherals for multi-departmental computer labs Image and deploy hardware updates for laboratory computers on the department networkGenerate physical and digital inventory logs for servers, racks for budgeting and warranty purposesAddress and resolve student concerns regarding in-class lab computer policies, procedures, and issues Maintain and update issues with computers used by Teaching Assistants for ICS 101 courses using Spybot, MacAfee, and additional programsDocument technical changes to be utilized by all employees for future planning of servers and movement of switchesCreate new images/builds for computer labs both in ICS and LIS coursesUtilize SharePoint to document tasks and updates Monitor security footage for the students within computer labs and enforce computing lab rulesMonitor ticketing system for issues that occurred within labs and other concerns from both teachers and teaching assistants.

Hawaiian Islands

Teach undergraduate Computer Science class of 30-35 students general computer skills and techniques needed for Shidler's College of BusinessDevelop assessments and grade student work within a biweekly basisHold office hours while managing open labsTopics include Microsoft Office, Bitmapped and Vector Graphics, E-mail, Windows Environment, File Management, UNIX, Web page Creation and Design, Hyper Text Markup Language (HTML), and File Compression

Honolulu, Hi

Establish customer requirements to develop customized employee SharePoint Online intranets Document use case analysis for clients and admins utilizing SharePointTrain client’s personnel on SharePoint intranet through PowerPoint PresentationsMarket and promote Microsoft cloud storage subscriptions (OneDrive Online, OneDrive Desktop, and Google Drive) to clients Update SharePoint intranets based on clients' requirementProvide documentation after evaluating workflow solutionsTrain client personnel after implementation of intranetsCreate webinars to educate employees and clients on Microsoft OneDrive

Bachelor Of Business Administration - Bba, Management In Information Systems, Graduate

Activities and Societies: ITMA Club's Director of Marketing

Education record

Activities and Societies: Chess Club President