Vivek M. Email & Phone Number

An experienced manager with a strong belief in continuous improvements and an excellent technical background in IT/operations and customer service delivery. With a strategic outlook and the ability to address specific business issues, I can develop and implement new processes to improve productivity for better user outcomes. My management style is a successful blend of hands-on leading by example with a high level of respect and encouragement of colleagues to allow them to develop their skills independently. I am a highly organized, professional, and dedicated employee who enjoys working in a team environment and contributing to company growth. I am seeking a rewarding career opportunity where I can develop my leadership and management skills and establish myself as a key contributor to the ongoing development of a successful organization.I am a certified ITIL Service Management specialist with experience across various industries.I have good experience implementing ITIL Services Management Processes such as ITIL Configuration Management processes and Data structure, Change Management, Service Catalogue, Incident Management, Problem Management, and Event Management across various Service Management applications.