Vivek O S Sharma Email & Phone Number

Pune, Maharashtra, India

- Develop and prepare presentations with Sales Leaders for prospective clients to promote products/services & engage potential clients' buy-in- Provided regular reporting on CRM performance to leadership team and high-level executives- Preparation of the biweekly forecast datao Includes prep calls with the Regional Sales Leaderso Ad hoc calls with individual Sales reps to ensure alignment to the forecast datao Ensure accuracy of the data being presented in calls:- Sales stage, Probability to close and Valuations- Support for SVP Global Saleso QBR data prepo Sales Forecastingo Ad hoc requests for reports/data from Hubspoto Sales Performance Data and tracking- Including communications sent to individual Sales repso Account/Pipeline reviews- Work with IT on any system level improvements to implement forecasting processo Hubspot adjustments specifically- Work with accounts team on uploading and monitoring invoices.

Mumbai Area, India

- Provide troubleshooting assistance for customer orders, account statuses and relevant problems- Provide data and guidance to help the sales and account teams - Prepare detailed monthly sales reports containing relevant information on agents, territories, quotas, inventories, budgets, leads, growth projections, and marketing initiatives- Develop and monitor performance indicators - Manage sales tracking tools and report on important information including but, not limited to the forecasting, funnel management, pipelines, etc.- Use data and analysis tools as necessary to research potential territories and markets and prepare reports with findings and suggestions- Stay up-to-date with new service, solutions, product and feature launches to ensure sales teams across business lines are on board- Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience- Compensation & Incentives management- Liaise with sales leaders and account managers to develop specific sales strategies and suggest sales process improvements- Review budget and pricing information as needed to verify accuracy and assess profitability, and calculate necessary modifications to meet financial goals- Attend meetings as required with sales staff, managers, technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts- Keep a clear and concise record of sales trends

Navi Mumbai, Maharashtra, India

Provide Support to the Australian Sales Community as mentioned below:-- Assisting with Data solutions, qualifications and pricing - Monitoring & Auditing signed Contracts. Assisting the Sales Managers in preparing the Contracts- Negotiate with the Carriers to waive off charges/cancellations fees- Preparing MIS Reports as per Sales Managers request and also Adhoc reporting- Working on Renewals of the Accounts and preparing data accordingly- Do Analysis on business Opportunities - Following up service delivery and provisioning - Following up account issues and disputes - Forwarding of requests to relevant departments for processing - Maintenance of client and prospect folders - Ensuring that CRM opportunities match up with claimed sales - Tracking the invoicing of sold services against claimed CRM opportunities - Ensuring the contracts database (SOCS spreadsheet) is accurately maintained as requests come through the Sales Operations Mailbox - Churn database maintenance - Ownership of Churn risk and Forecasting data - CRM Data integrity and maintenance - Preparing Hardware & Software quotes in IT Quoter tool

Mumbai Area, India

Worked in Siebel CRM used by the Sales/Marketing Community to track Sales/Leads Activities Operational Profile :- Support the Marketing organization in facilitating timely and accurate CRM reporting to the Global Sales team, the role includes :• Built and Maintain Powerpoint presentations for the Sales Leads on status of Opportunities• Provides detailed and accurate reporting to Sales management on a weekly, monthly, and quarterly basis to support business objectives• Maintains the data integrity within the CRM system• Collaborates with Inside Sales team to improve the lead generation process• Completes Ad hoc reporting requests from the sales team• Chase the Sales Lead on weekly basis for Opportunities updates• Providing L1 functional support to sales community on CRM issues• Ensuring creation and updating of process documentation for sales operations and reporting activities within scope• Performing weekly Data checks- Applications :• Siebel, Microsoft office (Excel, Word, Powerpoint)

Mumbai Area, India

Process Name : Sales Operations – Global BPO SPADE is the Global CRM used by sales community across Capgemini to track their sales activities and gauge pipeline and finalized deals.Operational Profile :- To provide sales operations support to the SPADE (Siebel) community aligned to Global BPO arm of Capgemini, the role includes :• Liaison with sales community to ensure adherence to monthly SPADE closing activities• Pipeline management in SPADE – opportunity creation, stage movement • Preparing Sales Forecast on monthly basis for Finance and WEB Forecast on weekly basis for process stakeholder • Prepare Dashboard reports from Salesforce.com• Helping the Finance team to prepare Budget during the start of the year• Co-ordinating with onshore SPOC to identify and freeze criteria’s for data quality checks and communicating discrepancies identifying to sales team• Global BPO management reporting (daily, weekly, monthly) – Pipeline report, Booking YTD • Verifying and uploading contracts in SPADE based on stage requirements• Providing updates on pipeline strength during business review calls• Liaison with marketing team to facilitate updating on new deals into SPADE• Built and managed customized CRM roadmaps• Provided regular reporting on CRM performance to leadership team and high-level executives• Providing L1 functional support to sales community on SPADE issues• Ensuring creation and updating of process documentation for sales operations and reporting activities within scope• Chase the Sales Lead on weekly basis for Marketing Lead updates - Applications :• Siebel CRM, Salesforce CRM Microsoft office (Excel, Word, Powerpoint)

Bachelor Of Commerce (B.Com.), Accounting, Pass

Secondary School Certificate, 2Nd Class