Overseeing team of 460 doctors: onboarding, issue resolution, compliance.Working with the dev team on software, websites, and tech deployment.Clinic / B2B / Contract relationship management, working with wider heath bodies (Ambulance, Department of Health) to improve access to services. Aphra and Department of Health Compliance.Data Analytics, ReportingBudgeting / Finance - when required. Interim Practice Manager 13SICK, Manager DoctorDoctor Call CentreChange management, technology change management, and integration of 13sick workflows into DoctorDoctor/DR2 workflowI oversee day-to-day operations, practice management, compliance, and accreditation. I collaborate with an engineering team on technology development and deployment, including testing with remote doctors, issue resolution, and staff training.I currently span multiple departments and three companies that operate Australia Wide:DR2 - Tech company developing telehealth and home visiting software. DoctorDoctor - Melbourne home visit & growing telehealth company13Sick - established multi state company providing home visits and telehealth.I work closely with recruitment to ensure the successful integration of new doctors, achieving a 90% retention rate. I manage admin, call centre, rostering, business development staff, and led the migration of 250 doctors to new software across multiple states.I have played a key role in merging two companies with distinct technologies and processes, while also contributing to the acquisition process. Since February 2023, I have excelled in optimising workforce needs, helping to manage development and streamlining technology to reduce staffing post acquisition. I thrive in fast-paced environments, focusing on efficiency and operational success.

Responsible for Contact Centre, Admin staff, Team of 50 doctors Working with CTO and Developers on software, websites, and tech deployment, Change Management Design and implementation of phone systems and software (Cisco)Clinic and B2B relationship management, contract managementAphra and Department of Health Compliance , Reporting to board/Shareholders,Data Analytics, ReportingBudget, FinanceTraining, talent developmentOH&S

Assisting in Managing Contact CentreWorking with Developers (Internal Sonic, External) on software, websites, and tech deployment, Change Management Design and implementation of phone systems and software (Avaya Enterprise)Aphra and Department of Health Compliance , Accreditation complianceData Analytics, ReportingBudget, Finance OH&SCOVID change management Training

Assisting the Operations Systems Manager with all duties, covering role while on leaveFocusing on tech development and deployment, compliance, accreditationMaintaining and developing phone systemsInternal and external developer relationshipsData Analytics, ReportingTraining, deployment Scoping and managing development

Advising on compliance issues regarding vaccination processes (Public, Aged Care)Creating Avaya Enterprise call centre for the NSW covid vaccination pop up sitesTraining and monitoring staff

Managing Call-Centre on a per-shift basisManaging a team of doctors in multiple states on a per-shift basisTraining of new staff, mentoring, Issue escalation and resolution.

Using Zendesk to respond to customer support inquiries Escalating issues to the development team