Customer Service Advisor
CurrentPrimary point of contact for major house builders, insurance companies and area sales reps, managed complaints which were submitted by the formal complaints process of email and online form.Responded to calls and emails, raised and booked out jobs, composed correspondence via post and email, using Salesforce, Outlook, Word and multiple company portals.Actioned upto 200 emails a day - responding and booking out jobs accordingly.Using live chat facilities to assist customers and arrange repairs