Completed intense training program surrounding the SEMRUSH platform , product knowledge and sales tactics. Laid off as part of company wide restructuring and RIFCreate, preserve, and grow relationships within a designated book of business through prospecting, sales calls, and rapport-building.Maintain strong relationships with existing customers, understanding their business needs and providing additional Semrush Solutions to optimize growth.Identify and close cross-sell/up-sell opportunities using the Semrush suite of products.Deliver a value-based selling experience to our customers based on automation and customer behavior.Work with a CSM to ensure high customer retention within your book of business.Meet or exceed the daily/weekly/monthly activities to reach targets (KPIs, such as number of calls, connections, demos, emails, etc.).Work with a Product Specialist to introduce your book of business to and sell Semrush newest product offerings.Efficiently reach out to 100% of your customer portfolio on a monthly basis. No stone left unturned.Accurately forecast monthly sales and retention achievement to management.Contribute feedback to the larger Semrush organization by utilizing strong analytical thinking, presentation, and problem-solving skills.

Effectv –11/19- 7/23Supervise, motivate, and coach 7+ team members, providing guidance on sales best practices, goals, and company objectives to increase staff retention by 80%.Evaluated existing software systems for possible upgrades or replacements that could enhance efficiency and overall customer experience. Adopted new chat bot and calling software. Develop Sales Excellence program to drive key performance indicators. Lead to sales process changed resulting in time to first activity was decreased from 8 days to 1 day. Time to close the sales went from 30 days to 10. Average sales increased 24k. Handle all incoming calls, chats and form fills for the country

Implemented customer-focused improvements for sales processAssess sales goals and objectives relative to monthly and quarterly sales plans to develop new sales proposals, leading to 30% revenue growth on existing business. Grew book of business from 700k to 1.8 million.Influenced clients using consultative sales in order to provide solutions for business goals and challenges.Provided added value to clients by evaluating Digital Marketing, gained trust and credibility. Led the team in Digital Sales and penetration. 25% to 75%.Generated reports on sales performance metrics in order to make informed decisions regarding marketing campaigns.Successfully managed a portfolio of existing clients and acquired new accounts through cold calling, networking, and referrals.

Utilized knowledge of digital marketing, branding, consumer search patterns, and technology to deliver marketing solutionsMeasured sales metrics to report sustainable returns on investments to all participating clients utilizing internal reporting and GA.Received recognition for leading the Northeast in client penetration and sales generated.Provided strategic guidance on optimizing customer journeys across different channels.Prepared reports that tracked progress against goals and objectives set out by clients or management teams.Researched emerging trends in digital marketing to stay ahead of competitors.Trained team members on best practices for digital marketing tactics including SEO, content marketing and social media.Collaborated with internal teams to ensure that all digital assets align with brand standards

Oversaw sales executives generating over 6 million in sales while piloting the client acquisition process.Enforced sweeping change and standardized sales tactics for the department.Supervised and trained 50+ sales representatives on industry best practices.Reviewed monthly financial statements to assess budgeting accuracy and suggest corrective action when necessary.Created and sent budgets to supervisors to keep track of and improve finances.Developed and implemented a sales strategy that increased year-over-year growth by 20%.Utilized Salesforce to track performance metrics and analyze sales data for forecasting purposes.Resolved major problems with customers, providing superior customer service.Conducted regular meetings with district staff to review progress and develop strategies for further improvement.Recruited, hired, trained, coached, evaluated, motivated, and managed personnel within the assigned area.Created incentive programs to motivate sales teams to exceed quotas.Champion of change and early adopter of Digital suite of products Presidents club winner 2015.