Vincent Jay Reyes Email & Phone Number

Macquarie Park, New South Wales, Australia

Sydney, New South Wales, Australia

Category Priority Seller Program PIC (Q1 2023)Category Boosting PIC (Q4 2022)Category Paid Ads PIC (Q3 2022)Category Seller Specials PIC (Q2 2022)• Responsible for establishing and maintaining good working relationships with top Marketplace sellers/owners and representatives• Oversee assigned top Marketplace accounts, including negotiating deals, operational improvement, and campaign participation to maximize growth• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders• Evaluate, forecast, and track key account metrics• Provide in-depth insight on assigned sellers to Category Managers / Team Leads to execute overall category strategies in line with the brand’s goals• Prepare status reports on multiple accounts

Philippines

• Responsible for establishing and maintaining good working relationships with clients• Oversee insured clients and help them with their after sales concerns• Clearly communicate changes in benefits and the performance of their investments• Handle agents and help them maximize their full potentials in sales

-Mitigate regulatory and corporate complaints with customers who are victims of fraud and disputes while tracking/identifying fraud and disputes trends and implementing process improvements.​-Handle inbound Tier 2 escalated Fraud and Disputes concerns for intake groups and customers.​-Maintain service levels while completing manual account work, investigation and case follow-ups.-​Uphold and defend the findings of the Tier 2 business partner’s investigations that result in holding the customer as the financially responsible party.​-Empowered to reverse the initial decision of a Tier 1 investigation and accept losses on behalf of Capital One based on an independent investigation.-​Research identity theft, lost/stolen credit cards, and disputes claims and professional counterfeiting claims to ensure the appropriate business decision has been made to resolve complaints.​-Identify, analyze and provide proactive feedback to management regarding trends and areas of opportunity for process improvement. This may include process improvement and potential risks in accordance with company and regulatory standards, policies, practices.​-Collaborate with other groups to resolve diverse account issues.​-Exhibits flexibility and responds quickly to meet changing business needs including other job-related duties that may be assigned from time to time.

-To take inbound calls and/or make outbound calls to handle account-related concerns and recommend optimal solutions within the desired levels of customer service delivery.-Fraud/disputes – handles inbound and outbound calls to identify and investigate possible fraudulent activities, taking actions on securing account protection, and assist customers and merchants in clearing fraud and dispute concerns