Vjekoslav Bakula Email & Phone Number

Split, Split-Dalmatia, Croatia

Product owner for our own casino games development studio brand XGamesNegotiation & Communication with casino providers, casino aggregators, clientsCasino integrations

Position in Product development division.Responsible for:- New product development

Position in sales which included following responsibilities:- Sell various types of insurance policies to businesses and individuals including life, automobile, and property policies- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.- Explain features, advantages and disadvantages of various policies to potential and existing customers- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage- Calculate premiums and establish payment method- Perform administrative tasks, such as maintaining records and handling policy renewals- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries- Build relationship by always keeping in touch with all respective clients- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Position in sales with strong relation to marketing, telesales, customer care. This role included:- Customer relationship management strategy definition according to customer segment- Analysis of existing customer base (profitability, regional analysis, tenure,…)- Telesales activity planning - Acquisition of new customers through creation and implementation of new sales campaigns- Sales approach definition, coordination with training team- Creation of internal procedures related to specific campaigns and communication to end customer- Telesales performance management - Introduction of relationship campaigns for existing customer base- Analysis of customer experience, customer satisfaction

Position in customer care with strong relation to Marketing, Sales, IT.Leading role in product development and in CRM activities for existing customers. I was involved in several hundred projects or activities as a core team member. This role included:- Leading teams of specialists and experts- Secures coordination of Marketing and Sales activities within Customer service- Secures well organized preparation for activities launch- Provides supports to Customer Care for all inquiries on products, services, promotions - Secures that Customer service procedures and processes are taken into consideration when creating new products and services.- Responsible for timely and accurate input of data into knowledge base- Coordinates activities related to E2E testing of products and services- Analysis of customer feedback, assures inputs to marketing and sales for creation of new or improvement of existing products and services

Zagreb

Zagreb

Responsible for creating and maintaining internal webpage used as main internal resource for information about Vip products, servises and promotions

Zagreb

Handling of all customer inquiries and complaints regarding VIPnet's products and services