Vijay Narain Email & Phone Number

India

• Marketing Strategy Development and Execution
• Conducting market research to understand consumer trends and industry dynamics.
• Managing brand messaging and image across all marketing channels.
• Planning and executing marketing campaigns across digital, social media, email, and traditional advertising.
• Monitoring campaign performance and optimizing strategies for maximum effectiveness.
• Implementing lead generation tactics to attract potential customers.

India

• Managing Vopro's Onboarding Process for New clients.
• Ensuring a smooth onboarding process.
• Gather client business needs, goals, and expectations.
• Conduct consultations to understand specific outsourcing needs.
• Analyze and interpret client requirements to align with Vopro's services.
• Work with internal teams to tailor offshore outsourcing solutions.

India

• The primary role is to ensure sales targets are met within the timeline.
• Analysis reports and working on various KPIs to make regular improvements in individual performance.
• Arranging different training sessions and providing assistance whenever required.
• Continuing to perform with utmost honesty to deliver new projects assigned to me and closing the deal with new clients.
• Overseeing and managing a team of tele callers to ensure effective communication with UK B2B customers.
• Monitoring and optimizing tele calling strategies to enhance client acquisition and retention.

India

• Handling a small team of junior sales executives who were the key point of contact between an organization and its clients: answering queries, offering advice and introducing new products.
• The primary role is to serve customers by selling products and meeting customer needs.
• Achieved and exceeded sales targets by effectively managing client accounts and fostering strong relationships.
• Developed and executed strategic sales plans to penetrate new markets and expand client base.
• Provided in-depth sales training and mentorship to junior team members, enhancing overall team performance.

India

• The primary role is to improve the Quality parameter of a call center by auditing calls (Recorded or live) and sharing real-time feedback with the agents.
• Monitored agent calls to ensure compliance with company policies and quality standards.
• Analyzed daily KPIs and provided targeted training to agents for continuous improvement.
• Reported daily call performance metrics, including downtime, average call duration, and sales per call, to the Head of Operations.

• Conducted outbound calls to potential customers to promote products or services and secure sales.
• Developed and maintained a database of leads, ensuring accurate and up-to date information.
• Met or exceeded daily, weekly, and monthly sales targets through effective communication and persuasion skills.
• Implemented sales scripts and techniques to effectively communicate product benefits and overcome objections during phone conversations.

India

• Handle incoming requests from customers and ensure that issues are resolved accurately.
• Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Following policies and procedures and raising tickets for complaints.
• Following up with customers and providing them assistance throughout the way.