Vijay Narain Email & Phone Number

India

• Marketing Strategy Development and Execution• Conducting market research to understand consumer trends and industry dynamics.• Managing brand messaging and image across all marketing channels.• Planning and executing marketing campaigns across digital, social media, email, and traditional advertising.• Monitoring campaign performance and optimizing strategies for maximum effectiveness.• Implementing lead generation tactics to attract potential customers.• Developing engaging, informative content for various platforms.• Overseeing digital marketing efforts, including SEO, SEM, social media, email, and online advertising.• Implementing and managing CRM systems for tracking customer interactions and data analysis.• Developing and managing marketing budgets.• Leading a team of marketing professionals and collaborating with cross-functional teams.

India

• Managing Vopro's Onboarding Process for New clients.• Ensuring a smooth onboarding process.• Gather client business needs, goals, and expectations.• Conduct consultations to understand specific outsourcing needs.• Analyze and interpret client requirements to align with Vopro's services.• Work with internal teams to tailor offshore outsourcing solutions.• Present customized proposals to clients.• Establish long-term relationships with clients.• Regularly check in with clients for satisfaction and concerns.• Act as a liaison between client and internal teams.• Provide regular updates on project progress and milestones.

India

• The primary role is to ensure sales targets are met within the timeline.• Analysis reports and working on various KPIs to make regular improvements in individual performance. • Arranging different training sessions and providing assistance whenever required. • Continuing to perform with utmost honesty to deliver new projects assigned to me and closing the deal with new clients.• Overseeing and managing a team of tele callers to ensure effective communication with UK B2B customers.• Monitoring and optimizing tele calling strategies to enhance client acquisition and retention.• Collaborating with marketing teams to develop and implement targeted outreach campaigns.

India

• Handling a small team of junior sales executives who were the key point of contact between an organization and its clients: answering queries, offering advice and introducing new products. • The primary role is to serve customers by selling products and meeting customer needs.• Achieved and exceeded sales targets by effectively managing client accounts and fostering strong relationships.• Developed and executed strategic sales plans to penetrate new markets and expand client base.• Provided in-depth sales training and mentorship to junior team members, enhancing overall team performance.

India

• The primary role is to improve the Quality parameter of a call center by auditing calls (Recorded or live) and sharing real-time feedback with the agents.• Monitored agent calls to ensure compliance with company policies and quality standards.• Analyzed daily KPIs and provided targeted training to agents for continuous improvement.• Reported daily call performance metrics, including downtime, average call duration, and sales per call, to the Head of Operations.

• Conducted outbound calls to potential customers to promote products or services and secure sales.• Developed and maintained a database of leads, ensuring accurate and up-to date information.• Met or exceeded daily, weekly, and monthly sales targets through effective communication and persuasion skills.• Implemented sales scripts and techniques to effectively communicate product benefits and overcome objections during phone conversations.

India

• Handle incoming requests from customers and ensure that issues are resolved accurately. • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.• Following policies and procedures and raising tickets for complaints.• Following up with customers and providing them assistance throughout the way.