Vincent Licata Email & Phone Number

Patchogue, Ny, Us

Mooresville, Nc, Us

➢ Manage 60+ employees across cashiers, cash office, scheduling, customer service and order fulfillment.➢ Drive sales growth by consistently exceeding quotas and leading asset protection initiatives.➢ Maintained #1 district ranking in customer satisfaction for 12+ months.➢ Contributed to “Store of the Year” recognition through leadership and operational excellence.➢ Streamline scheduling, finances and logistics for efficient daily operations.➢ Develop and inspire staff to achieve performance goals and professional growth.

Hampton, Virginia, Us

New York, Ny, Us

During my tenure at Better, a technology-first homeownership company with over $100B in digitally funded loans, I led a diverse, talented team of Sales Development Associates responsible for generating loan applications and providing exceptional customer service. My role was critical in pushing the company’s mission to redefine the homeownership experience using cutting-edge technology.Key Responsibilities:Trained and guided Sales Development Associates in assisting customers with mortgage applications and handling pre-application inquiries.Collaborated cross-functionally with operations, engineering, product, and marketing teams to continually innovate and enhance customer experience.Worked to maximize lead conversion, contributing significantly to the overall growth and success of the business.Key Achievements:Successfully exceeded set sales quotas, winning sales awards for the outstanding performance of my team.Utilized strong communication and organizational skills to efficiently manage my team and deliver exceptional service to our clients.Implemented feedback mechanisms to gain valuable customer insights, which were instrumental in improving Better's core technology and messaging.Fostered a culture of high standards, competitive drive, and a growth mindset within the team, leading to notable increases in team performance and customer satisfaction.

New York, Ny, Us

San Francisco, Ca, Us

- Lead a team of 14 reps ranging from day 1 Sales Trainees to Elite Account Executives with fully ramped quotas.- Designed and conducted sales training for groups of up to 120 Account Executives on topics ranging from open calls, qualifying, identifying red flags, selling with success stories, and closing.- Exceeded monthly quotas by 115%+, producing up to $1MM in advertising sales quarterly.Actively barging and closing sales calls, 1 on 1 coaching, diagnosing KPI’s to identify needle movers in performance, creating games and incentives for AEs to raise morale and sales, hosting offsite events cultivating a winning team culture.- Developed open call scripts, pitch outlines, and upfront contracting language that are used throughout the department for increased closing ratio.- Submitted multiple proposals to the SVP of Local Sales, Sales Training and Development Team, and Software Engineering Team that were implemented to make the sales process run smoothly for clients and Account Executives- Presenting my own training decks for other managers and their veteran sales teams in my department.Interviewed and hired Account Executives for Yelp’s sales training program.- Appointed as Fire Safety Marshall for Yelp’s office on 5th Avenue.

San Francisco, Ca, Us

San Francisco, Ca, Us

- Generated $500k+ in revenue from Yelp advertising sales, closing deals with more than 100 clients across 12 territories throughout the country via open calls and email follow-up. - Used Salesforce to construct sales reports and vet accounts that are the most likely to close based on factors such as current business traffic, Yelp ratings, business owner engagement, and proximity to current advertisers.- Consulted with clients by identifying the decision maker, building rapport, qualifying a need, determining a package that would fit their goals from $2k-$11k, and closing using competitors in the area, 3rd party statistics, and client testimonials. - Maintained account retention and satisfaction by setting the correct expectation for their advertising package. Ensured clients have an understanding of how to make the most of the product and follow up on program success bi-monthly. - Hit target and maintained over 125% of quota for 12 months in a row before being promoted to management.

St. James, Ny, Us

Facilitated the car sale process of meeting and greeting the clients, using exceptional product knowledge to inform the client on the 83 variations of the model year 2016-2017, test driving, negotiating, closing and demonstrating delivery. Top tier customer satisfaction survey score of 99.4% for 2015 - Ranked 1st at the company, and within the top 15% of the national sales representatives. Member of the Council of Sales Leadership at the National Level for completing over 150 sales during 2015.

New York, New York, Us

Licensed life and health insurance agent

Managed inventory and sales for 30+ local bars, supermarkets, restaurants and craft beer stores. Used excel to manage volume of products sold and estimate future needs. Pitched seasonal offerings to increase brand awareness. Conducted product tastings, educated customer on tasting notes, fielded all questions, and promoted full selection through sample sale program. Represented the company at trade shows and events such as the Ithaca Oktober Fest, and Syracuse State Fair. Set up displays and promoted the brand to beer enthusiasts and other businesses. Managed social media platforms including Find My Tap, Facebook and Instagram

Bachelor'S Degree, Business/Managerial Economics

Bachelor'S Degree, Business And Managerial Economics

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities