Data Science Educator
CurrentAvid Data Science Learner & Educator | Global CX Professional
Nov 2019 - Present
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Vj (Vijayalakshmi) Manickam Email & Phone Number
Data Science Educator
at
Kaplan Higher Education
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Data Science Educator
Location
Singapore
Company size
Who is Vj (Vijayalakshmi) Manickam? Overview
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Quick answer
Vj (Vijayalakshmi) Manickam is listed as Data Science Educator at Kaplan Higher Education, a with 591 employees, based in Singapore. AeroLeads shows a matched LinkedIn profile for Vj (Vijayalakshmi) Manickam.
Vj (Vijayalakshmi) Manickam previously worked as Account Growth & Loyalty, Global Director at Dell Emc and Total Customer Experience Strategist at Dell Emc. Vj (Vijayalakshmi) Manickam holds Masters, Management Information Systems, General, Gpa 4.0 from Clarkson University.
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Email format at Kaplan Higher Education
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Kaplan Higher Education
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Profile bio
About Vj (Vijayalakshmi) Manickam
AI Practitioner/Senior Customer Experience Professional with 15 years extensive background across all Asian and US markets. Strong empathy for customers AND passion for revenue and growth. Drive business results through Customer Advocacy Management, Monetization of Customer Data, Advanced Analytics, Design Thinking Approach, Journey Mapping, Journey Analytics (CX KPIs). Leverage Lean/Six Sigma tools to drive business improvements and change management.Construct Business Data Models utilizing Integrated Customer Data and Workflows leading to breakthrough opportunities to increase both business growth and Total Customer Experience. Align cross-functional teams to focus on Innovation to integrate the needs of people, the possibilities of technology, and the requirements for business success.Work closely with customers, sales, product owners, data scientists, data engineers, technology, PMO, as well as, business sponsors, and other third party vendors to deliver projects on time, within budget and with quality.Responsibilities includes developing and implementing customer focused strategy align with Sales strategy, leading/managing moderate-to-large complexity projects across internal, customer and partner teams , with focus on using customer analytics to determine customer preferences, needs and behaviors to ensure successful delivery of business solutions designed to deliver on the expected business outcome.
Listed skills include Cross Functional Team Leadership, Six Sigma, Business Process Improvement, Program Management, and 18 others.
Current workplace
Vj (Vijayalakshmi) Manickam's current company
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Kaplan Higher Education
11 roles
Vj (Vijayalakshmi) Manickam work experience
A career timeline built from the work history available for this profile.
Account Growth & Loyalty, Global Director
Account Growth & Loyalty, Global Director , Singapore, Jan 2017 – Jan 2018 Led a team of 10 geographically dispersed program and project leaders. Responsible for leading customer success/insights for enterprise/commercial segments and collaborated with multi-business line to grow business with those segments. Achievements• Data –Driven Account Solutions Selling : SFDC/Tableau Solution Selling Enablement InitiativeTotal Benefit +257M Rev / +$57M GM+$30M Sales Productivity+$1M Mkt OpEx Savings - Developed Segment Data Sets and attributes for incorporation in Data Model- Imported Survey Data into SFDC/Tableau for account managers and extended teams to take immediate action related to their accounts- Pushed strategies to account plans based on Business Intelligence queries
Jan 2017 - Jan 2018
Total Customer Experience Strategist
Customer Experience Strategist, Asia Pacific & Japan (APJ), Singapore, Apr 2012 – Dec 2016Responsible for all aspects of the customer relationship (Voice of the Customer) and for driving positive customer behavior through the creation of initiatives such as customer retention, customer loyalty, satisfaction, and improving the overall customer experience.Achievements• Total Customer Experience: Journey Mapping/Analytics Initiative Total Benefit + 145 Change Agents+ 360 Degree Customer Analytics+ 95% - 98% CSAT Ratings month over month- Identified 360 Degree Customer Analytics for the Enterprise Customer segment by performing cross-functional analysis and quantifying the impact to line of business P&L- Mapped customer journey to derive insights, socialize insights across functions, uncovering customer pain points and accounts at-risk- Developed 145 Change Agents across the APJ organization
Apr 2012 - Dec 2017
Senior Consulting Program Manager – Asia Pacific & Japan (Apj)
Senior Consulting Program Manager, Asia Pacific& Japan (APJ), Singapore, Jul 2007 – Mar 2012Partnered with cross functional internal stakeholders across broader business to implement Lean Six Sigma strategies to drive business growth and eliminate inefficiencies.Achievements• Aligned Lean Six Sigma Initiatives to overall Sales Strategy in partnership with the businessesTotal Benefit + 2008: $1.3M cost savings/14 certified Green Belts+ 2009: $36.1M hard benefits/ 42 certified Green Belts+ 2010: $33.3M hard benefits/19 Green Belts & 5 certified Black Belts- Designed an appropriate organizational structure which efficiently addressed Sales priorities while focused on the Lean Six Sigma goals- Built, operated, scaled, innovated and developed best practices across geos- Solved salesforce/product-specific market performance problems through data analytics and continuous process improvement
Jul 2007 - Mar 2012
Business Process Management Experience
Emc Corp
Principal Program Manager Led strategic HR process improvement projects, established a framework to adopt and implement Lean Six Sigma in HR as well as facilitating the right project choices to maximize customer (internal) value.
Jan 2006 - Jul 2007
Management Information Systems Experience
Emc Corp
Process Manager, HR Systems Principal Technical Consultant for Personic (Applicant Tracking System) for the US domestic and international market.
Jul 2002 - Dec 2005
Technical Consultant, Services Department
Personic Inc
Optimized database systems for performance and operational efficiency.
May 2001 - May 2002
Senior Technical Support Engineer, Services Department
Personic Inc
Provided technical assistance to both web-based and client-server customers using Personic Workflow products.The environment that I worked with included Windows, UNIX, Net Dynamics, Oracle, PL/SQL and Java
Jun 2000 - Apr 2001
Additional Professional Experience
Provided administrative, programming and personal/academic/career counselling along with designing several creative and effective plans to facilitate the retention of foreign students
Oct 1993 - Aug 1996
Air Traffic Controller
Air Traffic Controller, Control TowerIn this role I directed airplanes on and off the tarmac as safely and quickly as possible. As well as this I controlled and coordinated the landing and take-off of airplanes through air control tower observation using radar monitors and talking to pilots by radio and other communications equipment
May 1992 - Jul 1993
Research Laboratory Technologist
Research Laboratory Technologist, Orthopaedic SurgeryWorked with top Orthopaedic surgeons on nerve transplantation and the effects of nerve compression research based experiments.
May 1989 - May 1992
Team & coworkers
Colleagues at Kaplan Higher Education
Other employees you can reach at kaplan.edu. View company contacts for 591 employees →
TR
Tricia Rd
Colleague at Kaplan Higher EducationFort Lauderdale, Florida, United States
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RM
Robert Miller
Colleague at Kaplan Higher EducationWest Palm Beach, Florida, United States
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PR
Phil Roberts
Colleague at Kaplan Higher EducationLiverpool, England, United Kingdom
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SW
Susanti Wangsawiguna
Colleague at Kaplan Higher EducationSingapore
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HC
Heather Covington
Colleague at Kaplan Higher EducationPhiladelphia, Pennsylvania, United States
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LK
Lisa Kennedy
Colleague at Kaplan Higher EducationMt. Laurel, New Jersey, United States
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CJ
Christopher Jahn
Colleague at Kaplan Higher EducationCincinnati, Ohio, United States
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BK
Benjamin Kang
Colleague at Kaplan Higher EducationSingapore
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PG
Patrick Gibbons
Colleague at Kaplan Higher EducationManchester, New Hampshire, United States
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PJ
Peter Johnston-Wilder
Colleague at Kaplan Higher EducationBangor, Wales, United Kingdom
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Tricia Rd
Colleague at Kaplan Higher EducationFort Lauderdale, Florida, United States
View →
RM
Robert Miller
Colleague at Kaplan Higher EducationWest Palm Beach, Florida, United States
View →
PR
Phil Roberts
Colleague at Kaplan Higher EducationLiverpool, England, United Kingdom
View →
SW
Susanti Wangsawiguna
Colleague at Kaplan Higher EducationSingapore
View →
HC
Heather Covington
Colleague at Kaplan Higher EducationPhiladelphia, Pennsylvania, United States
View →
LK
Lisa Kennedy
Colleague at Kaplan Higher EducationMt. Laurel, New Jersey, United States
View →
CJ
Christopher Jahn
Colleague at Kaplan Higher EducationCincinnati, Ohio, United States
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BK
Benjamin Kang
Colleague at Kaplan Higher EducationSingapore
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PG
Patrick Gibbons
Colleague at Kaplan Higher EducationManchester, New Hampshire, United States
View →
PJ
Peter Johnston-Wilder
Colleague at Kaplan Higher EducationBangor, Wales, United Kingdom
View →
7 education records
Vj (Vijayalakshmi) Manickam education
Masters, Management Information Systems, General, Gpa 4.0
Database Management Systems, Oracle For Database Administrators
University Of California Berkeley Extension
Bachelor, Business Management; Human Resources Management, Gpa 3.32
Certificate, Ds101: Introduction To Python Programming, Distinction
Certificate, Graphic Design & Digital Design
First Media Design School
Certificate, Adult And Continuing Education And Teaching
Institute Of Adult Learning
Certificate, Digital Marketing
FAQ
Frequently asked questions about Vj (Vijayalakshmi) Manickam
Quick answers generated from the profile data available on this page.
What company does Vj (Vijayalakshmi) Manickam work for?
Vj (Vijayalakshmi) Manickam works for Kaplan Higher Education.
What is Vj (Vijayalakshmi) Manickam's role at Kaplan Higher Education?
Vj (Vijayalakshmi) Manickam is listed as Data Science Educator at Kaplan Higher Education.
Where is Vj (Vijayalakshmi) Manickam based?
Vj (Vijayalakshmi) Manickam is based in Singapore while working with Kaplan Higher Education.
What companies has Vj (Vijayalakshmi) Manickam worked for?
Vj (Vijayalakshmi) Manickam has worked for Kaplan Higher Education, Dell Emc, Emc Corp, Personic Inc, and Canadian International School (Singapore).
Who are Vj (Vijayalakshmi) Manickam's colleagues at Kaplan Higher Education?
Vj (Vijayalakshmi) Manickam's colleagues at Kaplan Higher Education include Tricia Rd, Robert Miller, Phil Roberts, Susanti Wangsawiguna, and Heather Covington.
How can I contact Vj (Vijayalakshmi) Manickam?
You can use AeroLeads to view verified contact signals for Vj (Vijayalakshmi) Manickam at Kaplan Higher Education, including work email, phone, and LinkedIn data when available.
What schools did Vj (Vijayalakshmi) Manickam attend?
Vj (Vijayalakshmi) Manickam holds Masters, Management Information Systems, General, Gpa 4.0 from Clarkson University.
What skills is Vj (Vijayalakshmi) Manickam known for?
Vj (Vijayalakshmi) Manickam is listed with skills including Cross Functional Team Leadership, Six Sigma, Business Process Improvement, Program Management, Business Development, Process Improvement, Change Management, and Business Analysis.
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