AI Practitioner/Senior Customer Experience Professional with 15 years extensive background across all Asian and US markets. Strong empathy for customers AND passion for revenue and growth. Drive business results through Customer Advocacy Management, Monetization of Customer Data, Advanced Analytics, Design Thinking Approach, Journey Mapping, Journey Analytics (CX KPIs). Leverage Lean/Six Sigma tools to drive business improvements and change management.Construct Business Data Models utilizing Integrated Customer Data and Workflows leading to breakthrough opportunities to increase both business growth and Total Customer Experience. Align cross-functional teams to focus on Innovation to integrate the needs of people, the possibilities of technology, and the requirements for business success.Work closely with customers, sales, product owners, data scientists, data engineers, technology, PMO, as well as, business sponsors, and other third party vendors to deliver projects on time, within budget and with quality.Responsibilities includes developing and implementing customer focused strategy align with Sales strategy, leading/managing moderate-to-large complexity projects across internal, customer and partner teams , with focus on using customer analytics to determine customer preferences, needs and behaviors to ensure successful delivery of business solutions designed to deliver on the expected business outcome.