Vijayant “Vj” Mehrotra Email & Phone Number

United States

Cincinnati Area, KY

• Identify, plan and execute continuous Service Improvement activities for the application portfolio
• Analyze applications and work with the team to establish a plan for change control
• Align and coordinate with the support team on migration
• Managing code releases from QA to Prod environments while maintain release scheduleKey Accomplishments: Recent Data Analytics Project
• Improved On-Time Delivery / Service Levels --> drove more than 20% improvement of Customer Satisfaction Levels thru faster incident resolutions
• Improve support quality by 50%

Cincinnati Area, KY

• Managed Full Life Cycle development of BOE Cost Estimation Tool that automates the existing manual process of Proposal Cost Estimation of manufacturing aircraft engines and other parts using Java/J2EE.
• Headed modeling of core business entities into a web application system, resulting in improved performance, ease of use, rich interface and usability.
• Built highly integrated trust relationships and engage with and be the cross-team liaison with Finance, HR and Recruiting Trained and mentored new team members to facilitate easy integration and gather an understanding.
• Executed the project agile methodology for efficient user stories development/testing

Baton Rouge, LA

• Managed development of a new system to capture data with 30 team members and achieved milestones ahead of schedule.
• Improved BCBSLA claim handling processes and addressed claims failures within the tight timelines of the agreed SLAs with application support.
• Headed the data migration, cleansing and uploading to production server using Quick Test Pro (QTP).

Chicago, IL

• Developed, maintained & enhanced the NCD applications to handled new auto-club retail/wholesale clients like AARP, Porche, Verizon, Honda, Toyota etc.
• Assured an error-free application by responding to break/fix issues in a timely manner as per mutually agreed SLAs.
• Initiated code enhancements and look-and-feel modifications to all supported applications.
• Release & move applications through the development, staging and production environments.
• Resolved Network Providers and Member Claim issues that resulted in recognition from the client.
• Supported the Auto Club Business critical application 24x7.

Hyderabad Area, India

• Develop Unix shell programs
• Tools: COBOL, JCL Unix