Review and compile comprehensive loan documentation for commercial and SBA loans, maintaining 100%accuracy and completeness throughout the process. Strong communication and presentation skills substantiated in past assignments wif developers, project managers, subject matter experts, stakeholders, system implementers, and application end-user

Book loans using LoanIQ on the operating system. Strong communication and presentation skills substantiated in past assignments wif developers, project managers, subject matter experts, stakeholders, system implementers, and application end-users

Ensure that their operations comply with relevant laws, regulations, and policies. Monitor and document compliance activities, advising leadership and management on compliance matters, and liaising with government agencies.

Facilitated communication between loan applicants and the Underwriting Department, ensuring timely information delivery and high-quality customer service.

Analyzed and processed renewal and change requests, ensuring adherence to compliance standards and maintaining accurate product rate matrices.

Assisted in processing all loan products and ensured compliance., analyzed applications and prepared closing documentation paperwork according to policies. Evaluate documents and administer teams for verification.• Managed loan member team and assigned new loan accounts

Developed and implemented strategies to complete sales goals. Guided sales teams in policy guidelines. Assistant loan officers in calculating and analyzing self-employed and salary/wage income. Handle incoming calls from internal sales Partners in relation to their POS. Assistant training new home lending advisors in technical, processing, and analytical issues. Provide support in relation to credit analysis, pricing analysis, and system navigation.

Ensuring customer clarity and satisfaction. Conducted comprehensive performance reviews to align staff objectives with operational targets, contributing to the timely completion of periodic reconciliations. Implemented tickler metrics for monitoring exceptions in syndicated accounts, achieving a 100% accuracy rate in payment redemption tracking.

Loan Servicing AnalystResolved customer invoice discrepancies and complex inquiries through in-depth research and effective use of Loans. Boarding commercial and participation accounts with 100% accuracy using loan IQ.