High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results, with exceptional customer service and decision making skills Strong work ethic, professional demeanor and great initiative.OPERATIONS• Manage all the activities, maintaining of employees records. • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. • Liaised with HR department to establish employee benefits, training, payroll and termination procedures. ASSOCIATE OPERATIONS MANAGER | IBING SOFTWARE SOLUTIONS PVT LTD | SEPT. 2014 TO OCT. 2015• Coordinated all department functions. • Maintained detailed administrative and procedural processes to improve accuracy and efficiency. • Verified and logged in deadlines for responding to daily inquiries. • Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. • Handled and processed confidential information.MARKETING INTERN | SPECIFIC CERAMICS LTD | MAY 2013 TO JUL. 2013• Increased conversion rates through various contests and promotions. • Increased sales by launching the marketing campaign. • Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.• Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.• Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. • Established production schedules and communicated project status to stakeholdersSOFTWARE DEVELOPER | IBING SOFTWARE SOLUTIONS PVT LTD | NOV. 2011 TO MAY. 2013• Developed an application which can take auto healing and self-healing actions. • Designed around 150 work flows. • Generate and schedule reports in CSV format.