Real Estate Sales and Support for residential Buyers and Sellers-"FOR REAL REAL ESTATE-THE BEST IN THE CITY!"

Client focused residential real estate sales and support.

Management duties include maintaining and implementing improved work processes, procedures and office policies that enable and encourage the optimum performance of its agents and office staff. In addition, dispersing information and supervising staff, oversee the activities of sales associates/agents; interviewing, recruiting, training/coaching new agents; evaluating and developing improved job performance; and ensure that both the company, and office are on track to meet its financial goals by keeping track of cost and sales records and by generating and publishing real estate financial reports regularly.

Certified Relocation Specialist. Expert experience in residential resale and new home sales client support including the generation and presentation of BMAs, CMAs and market analysis summary reports; New client interviewing, establishing targeted new home preferences, conducting personal home tours, purchase and sales negotiation. Contract Preparation and execution of all State of Texas real estate deals for all my clients.

Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts and negotiate spectacular real estate deals for all my clients.

Strategic Real Estate Consulting and full development of successfully negotiated real estate transactions focused primarily on all residential markets.

Establish new work procedures and standards to improve efficiency and effectiveness of front office operations. Responsible for ensuring compliance with established Century 21 reality office management standards and reviewing and evaluating the work and performance of front office staff. Backs up other Admin on processes. Development prototypes for intra-network procedures and standard processes for three standalone offices. Assisted Broker and sales management by providing regular feedback on overall operations in the form of contributions during meetings and providing regular statistical reports via Excel spreadsheet for updating.

Provided leadership and management support to an integrated student services department with 15 employees including a Mastered Counselor, Campus Registrar and an Independent Housing Locator Group. Provided functional oversight for nearly 2000 students for the following areas: orientation and registration services; counseling and academic advising (disabilities and Veteran services); class scheduling and tutoring; housing and roommate services; grades, attendance, academic progress reporting, and student retention program support and development.*Improved Advisor and Counselor performance effectiveness and student retention by implementing a successful case-management approach to advisement and counseling. Focused on students within their first quarter academic program and regained approximately 1% of the previous quarters 2% lost.*Designed and implemented a cross-functional integrated retention program using the Student Services Case Management and the Education Department's Intervention / Retention processes. Streamlined procedures resulted in a seamless, end-to-end support program that addressed and resolved critical student issues.*Reduced negative Orientation / Registration feedback responses from new students by 20% over a 6 month period by implementing a new flexible, interactive Orientation program. Redesigned the physical student "flow" during Registration.Improved team moral, increased staff effectiveness, and augmented opportunities for staff development by creating a new career path within the department based on a fast track OJT startup model for new employees, and a proficiency building development program focused on coaching / mentoring existing employees. Results included 1 promotion within the department and a significant decrease in on-boarding timeframes.

Managed all admissions activities. Directed new student recruitment for campus / online enrollment. Conducted new student orientation, testing and test counseling, financial aid preparation and registration monitoring. Made certain student recruitment goals were met by coaching and facilitating high school/community/business presentations.*Met and exceeded new student recruitment goals 6 of the 9 academic quarters during the first 2 years by maintaining constant communications with primary potential students and their referrals.*25% increase in personal referral leads by implementing a lead management strategy that included initial telephone interviewing with parents, which gained buy-in and staged secondary telephone interview with the potential students. Potential students promoted college opportunities and stimulating additional interest from others.

Managed selected segment of new campus recruiting territory responsible for attaining both Campus and Field Advisor "first class" recruitment goals, before the physical campus was completely constructed.*Increased profitability and name recognition in the Houston post secondary education market by successfully helping the recruiting team bring in the very first academic class, exceeding the corporate "first" class (size) goal by 20%.

STAFF MANAGER Directed full deployment of corporate project management and process design within field business sales offices. *Enhanced company international profitability and increased global customer satisfaction by the successful implementation, operational and staffing startup of the first 24 / 7 Global Customer Service center, technical support to Joint Venture, global customers of AT&T and BT (British Telecom).ASSIST STAFF MANAGERFormulated and delivered innovative, analytical and ongoing process improvements to monitor and support business processes within sales and call centers. Implemented large process improvement initiatives in core training. Delivered training programs based on new process designs to all corporate-wide call center managers and billing contract managers.*Raised efficiencies; eliminated unnecessary processes and improved performance quality by co-authoring the first two Call Center Process & Operations Technical Guides and the first-ever Billing Management Core Training Manual.*Developed training curriculum and facilitated formal classroom training sessions, resulting in a 100% increase in customer support satisfaction for the National Billing Management teams within the first 6 months. Selected by senior leadership for exceptional quality of the technical guides.CONTRACT MANAGER Managed customer satisfaction goals with global contract and network billing systems. Orchestrated a behind the scene approach to global customers interface and support functions to simulate a “one point of contact” environment. *Improved customer relationships and customer satisfaction by analyzing customer’s internal accounts payable systems, support processes and determined best methods before Contract Billing deliverables were released.*Created new process to produced 1 invoice per global customer, resulting in reduced cost, decreased contract errors, greater customer satisfaction and increased to company profitability.