Vijay Vadlamani Email & Phone Number

Cambridge, Ma, Us

Cambridge, Massachusetts, Us

Service Hub - Manage 6 PMs - Lead Vision & Strategy for conversational messaging experiences & self-service tools at HubSpot. Product Areas: - Conversational Messaging - Channels, APIs - HubSpot Live Chat - HubSpot Knowledge Base- Customer Portal - Breeze Customer Agent - Co-Pilot for Support

Cambridge, Massachusetts, Us

I’m the Product Lead for the communication product group at HubSpot. My team’s vision is to help businesses build more meaningful relationships with their customers by leveraging messaging channels. As a player-coach, I both manage PMs and work as an individual contributor focused on defining overall product strategy, vision, and roadmap My group owns various communication experiences in HubSpot including our Live Chat, Facebook Messenger, Email integrations in the Conversations Inbox, and customer portal

Cambridge, Massachusetts, Us

As a Senior PM on the Service Hub Product team, I worked on multiple teams and missions during my 21 month stint. Here are some of my key accomplishments - 📥 Helped ship new functionality in the Conversations Inbox that improved CSAT by 20%. Key functionality that I helped ship include - Robust search and filter UX, custom views to help organise inbox, revamped contextual sidebar, improved ticket management etc - all these were part of the Service Hub relaunch.- 🚀 Founding PM on Mobile Inbox team - Put together overall vision and roadmap for a revamped mobile experience, help setup team OS and process, and onboarded and managed an Associate PM. - ✨ Part of the core team of 6 members that helped define a vision for a new support workspace; and got buy-in from product leadership to make it a key strategic priority for the group.

Cambridge, Massachusetts, Us

My team owned email and call experiences in the HubSpot CRM and Service Hub.Key accomplishments: - Partnered with 10+ regional calling providers to launch HubSpot Calling SDK; SDK now accounts for ~10% of total call volume. - Increased NPS by 10 points and reduced support volume by 20% by improving overall call quality, usability, and reliability- Launched several highly requested features that helped improve adoption & usage of calling & email functionality- Convinced product leadership to invest in a dedicated team to extend calling functionality; helped hire & ramp up new product manager on the team.

Carlsbad, California, Us

Aaptiv is a leading provider of premium digital health and wellness content with the #1 audio fitness app. Launched in 2016, it has raised over $50m in venture funding and counts nearly 200,000 paying subscribers.------------As a summer intern in the product team, I worked on multiple projects that will have a short-term and long-term impact on the business. I extensively collaborated with stakeholders from product, design, and business for my projects. Key Accomplishments:- Worked on a competitor analysis that detailed 30+ unique data points of 25 direct and in-direct competitors. This analysis was used by product, design, content, and other teams internally.- Conducted a comprehensive analysis of a potential new business opportunity and reported findings to the senior leadership team: (1) Identified user needs by conducting a survey of ~500 users and audio interviews of 15+ users (2) Established market opportunity size using secondary research data (3) Projected key financials (Revenue, Costs, EBIDTA etc); backed assumptions used in projections from primary research (4) Created high-fidelity prototypes of product designs and user flows (5) Proposed a specific action plan from idea to launch.

Bangalore, Karnataka, In

At Practo, a world leading healthcare-technology start-up backed by Sequoia, Google, and Tencent, I was responsible for building products that delivered high-quality healthcare content created by health experts. I led a 14+ member team of engineers, product designers, content creators to define the product vision, strategy, and launch of 2 products (Health Feed & Medicine Info). Oversaw generation of user insights via surveys, user interviews, and in-product A/B testing.Key accomplishments: - Scaled traffic from 0 to 2M MAUs in <15 months, with no paid marketing- Built content experiences across apps (iOS & Android), Web, Email, and Push Notifications- Got 1500 health experts to write >10,000 articles within 15 months. - Facilitated content partnerships with Hike Messenger, UC News, Yahoo! to grow readership - Contributed towards improving M3 app retention by a factor of 3 by launching features focused on content personalisation.

Hyderabad , Telangana, In

NowFloats is a growth stage startup focused on enabling small and medium businesses to gain an instant online presence. It has over 250,000+ customers across 52 countries and has raised over $10M in angel and venture capital funding from Omidyar Network and Blume Ventures.As a part of the core leadership team at NowFloats, I wore multiple hats during my 3-year stint. I was recruited as a Business Development Manager and was responsible for our first paying customers. Within 6 months, I was promoted to start an enterprise vertical to sell NowFloats to large retail brands. In addition, I helped setup Bangalore sales operations - opened a sales office, hired a regional sales manager, and recruited a 10-member sales team. After 2 years of various sales & business development roles, I transitioned to product management to build the NowFloats Boost App. —————— As a product manager, I led the transition from NowFloats primarily being a SMS based product to a much richer and functional mobile application. I led a team of 5+ mobile engineers (Android & iOS) and was responsible for overall product definition, planning, launch, and end-to-end ownership of the NowFloats Boost mobile app. Key Accomplishments: - Launched an MVP mobile app to garner customer feedback; used the positive feedback to convince management to allocate resources and invest in building a full-fledged app. - Launched key features such as product gallery, social sharing, website analytics, video and image upload that helped drive product engagement. - Key new features increased the value of the product and led to increase in ARPU by 2X - Facilitated strategic partnership with VeriSign Inc that resulted in securing US$ 100,000 to help drive app downloads.- NowFloats Boost winning the “Best App Award” at Google’s Think Mobile 2014 event

Hyderabad , Telangana, In

As head of enterprise sales, I launched a new sales vertical to help sell NowFloats to large retail brands in India and owned end-to-end holistic commercial process, starting from defining a go-to-market and pricing strategy to managing customer relations.Key Accomplishments: - Identified the right sales channel - product fit to maximise ROI in pre-sales efforts- Bought onboard 30+ marquee retail brands such as Fastrack (part of Tata group), E-zone (part of Future group), Mom & Me (part of Mahindra Retail), Nokia etc. - Onboarding well-recognised retail brands helped boost our brand, increase sales, and importantly increase overall revenue.

Hyderabad , Telangana, In

I took up additional responsibility to provide leadership when the Bangalore sales manager abruptly quit due to personal reasons. I focused my efforts on implementing a new customer acquisition strategy and scaling up hiring efforts:Key Accomplishments:- Collaborated with regional channel partners to identify and penetrate high-potential revenue verticals thereby maximizing revenue per team member and minimising sales cycle times.- Recruited a 10 member team (after interviewing ~80 candidates); provided leadership via various product training and on-field mentoring sessions

Hyderabad , Telangana, In

As the first business development manager at NowFloats, I was responsible for increasing customer reach and helping establish product-market fit. Key Accomplishments:- Worked with COO & CEO to formulate a go-to-market sales strategy and helped setup initial sales processes. - Responsible for on-boarding 50+ of our our first paying customers on the platform.- Helped identify key local partners such as website development agencies, business community groups etc to help expand our reach.

Hyderabad, Telangana, In

Promoted to work directly with the CEO to explore opportunities to start a new business vertical. Developed a business plan for building an innovative tablet-based solution for the hospitality industry and conducted primary and secondary market research. Extensively interacted with industry experts and managers of various 5-star hotels in Hyderabad and Chennai

Hyderabad, Telangana, In

As a marketing executive, I was part of a small team of marketers that worked with our sales teams across Asia, North and South America. Key Accomplishments: - Successfully strategized & executed global lead generation campaigns for two products- Developed more than 10 technical collaterals for presentation in 12+ trade shows that were instrumental in winning multi-year multi-million dollar deals with 4 anchor customers

I co-founded FlyforSurgery, a medical travel company with a vision to connect uninsured patients in developed countries to healthcare providers in India delivering quality care at affordable costs.Key Accomplishments: - Forged partnerships with over 40 hospitals across India including Apollo Hospitals, Fortis Healthcare, Narayana Hrudayalaya, Columbia Asia, Hirnandani etc- Partnered with other medical travel companies in Europe to help increase our reach

New York, Ny, Us

Pune, Maharashtra, In

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Management Information Systems, General

4-10Th Grade