Provide first-line support to users of the i2Dealer sales statistics platform, delivering exceptional customer service through phone and email communication. Key duties include:• troubleshooting, resolving technical issues, and guiding users through complex queries• successfully managing new customer onboarding• leading user training sessions to enhance user proficiency• reporting• creation of video tutorials and user manuals/guides• conducting detailed Excel data… Show more Provide first-line support to users of the i2Dealer sales statistics platform, delivering exceptional customer service through phone and email communication. Key duties include:• troubleshooting, resolving technical issues, and guiding users through complex queries• successfully managing new customer onboarding• leading user training sessions to enhance user proficiency• reporting• creation of video tutorials and user manuals/guides• conducting detailed Excel data analysis to assist users in understanding and utilizing sales statistics effectively• performing rigorous software testing to ensure platform reliability and functionality, identifying and reporting bugs, collaborating with the development team for timely resolution• initiating various projects (automated flows, useful files) which increased the efficiency of my team• managing daily office tasks and administrative duties. Show less

Assumed responsibility for the pre-assessment and credit risk evaluation of new consumer loan applications, ensuring alignment with the bank's risk management policies. Key duties included:• Conducted thorough credit risk assessments for each loan application, analyzing financial data and credit histories (credit score).• Managed and maintained the loans’ applications database.• Prepared and delivered regular and ad hoc reports on loan application statuses, providing crucial… Show more Assumed responsibility for the pre-assessment and credit risk evaluation of new consumer loan applications, ensuring alignment with the bank's risk management policies. Key duties included:• Conducted thorough credit risk assessments for each loan application, analyzing financial data and credit histories (credit score).• Managed and maintained the loans’ applications database.• Prepared and delivered regular and ad hoc reports on loan application statuses, providing crucial insights to the Chief Risk Officer (CRO) and the Risk Committee.• Served as the secretary and minutes keeper for credit committees, accurately documenting discussions and decisions. Show less

Provided high-level executive support to the Chief Risk Officer (CRO) and the Group Risk Management department, playing a pivotal role in the execution of key projects and initiatives. Key duties included:• Assisted the CRO in day-to-day operations, managing schedules, correspondence, and confidential documentation. Managing supplier contracts & deliverables, new hires onboarding, office equipment & supplies.• Contributed to key projects such as loan portfolio reporting and analysis… Show more Provided high-level executive support to the Chief Risk Officer (CRO) and the Group Risk Management department, playing a pivotal role in the execution of key projects and initiatives. Key duties included:• Assisted the CRO in day-to-day operations, managing schedules, correspondence, and confidential documentation. Managing supplier contracts & deliverables, new hires onboarding, office equipment & supplies.• Contributed to key projects such as loan portfolio reporting and analysis, preparing monthly Risk Committee reports, supporting annual Budgeting Plans, and managing the preparation of regulatory reports (ICAAP, ILAAP, Pillar III). Show less

Served as a Junior Tax Advisor, representing individuals during bank deposits and assets audits conducted by the Greek Ministry of Finance. Focused on compliance with tax regulations, contributing to efforts aimed at eliminating tax evasion and money laundering. Key duties included:• Processed clients’ bank transaction databases, successfully matching deposits to official documents to identify sources of income.• Writing and submission of memorandums.• Communicating with clients… Show more Served as a Junior Tax Advisor, representing individuals during bank deposits and assets audits conducted by the Greek Ministry of Finance. Focused on compliance with tax regulations, contributing to efforts aimed at eliminating tax evasion and money laundering. Key duties included:• Processed clients’ bank transaction databases, successfully matching deposits to official documents to identify sources of income.• Writing and submission of memorandums.• Communicating with clients, banks and the Ministry of Finance to solve the cases. Show less

Summer internshipBranch No. 162 of National Bank of GreeceAssisted with daily banking operations, including updating passbooks, processing account opening requests, delivering secret passwords, and handling cash and other transactions. Gained hands-on experience with the NBG banking system, ensuring accurate and efficient customer service.

Performed basic bookkeeping tasks and issued bills, managed the billing protocol, and provided general support to the accounting and protocol department.