Virginia (Kathy) Anderson Email and Phone Number

Supervise tellers and assist in training new Sales Associates. Multi-task phones,handle customer complaints and large volumes of money in a fast paced environmentmeeting all required deadlines. Conduct audits on vault, tellers, and Automated TellerMachines daily. Sold bank products and reached sales goals consecutively every month. Serviced customers in a professional and courteous manner providing a pleasant atmosphereon a daily basis. Promote upcoming marketing events successfully increasing sales by50% or more. Conduct promotional announcements to promote sales. Conduct floor sales topromote business. Notary and Loan Closer.

Managed ten plus cashiers on performing various duties. Balanced and distributed cashdrawer dealing with large sums of cash. Resolved customer complaints within authority. Conduct promotional announcements to promote sales. Operate customer service deskreturns distributed Western Union and money orders.

Accounting functions (payroll, budget, monthly reports) account payable invoices. Resolved customer complaints within authority. Supervised storage facility for incomingand outgoing salvage with the auctioning of salvage. Purchased the shipping andreceiving of office supplies. Served on several extensive storm duty working in the claims center site handling large volumes of callsworking homeowner claims, reports and content inventories. Maintained HR informationpertaining to payroll and attendance, budget reports, hiring and disciplinary matters. Maintained reports for property insurance inventory assisted ten claim reps and two teammanagers in insurance claim operations. Trained a variety of Microsoft and software toclerical and claim representatives. v Implemented a claims inventory system for keeping track of monthly claims.v Improved storage facility for storing homeowner salvage.v Assisted team managers with Budget analysis for the year end.