Victor Chavez Email & Phone Number

Fort Worth, Texas, Us

- Observability- Release Management- Cloud Infrastructure

Revamped release process and incident management for critical web service by:• Conducting regular stakeholder outreach and utilizing retrospectives to identify pain points and set long-term goals.• Consolidating expertise into runbooks and documentation, adding to alerts to increase efficiency of investigation.• Streamlining and automating pipelines to reduce toil and increase efficiency.• Leading a comprehensive incident management overhaul, resulting in a 97% reduction in Mean Time to Acknowledge (MTTA) and an 87% decrease in Mean Time to Resolve (MTTR) over a 3-month period.Enhanced observability and metric accuracy, significantly improving team productivity and system reliability. Reduced total monthly incident response effort from 203 days to 138 days.

Pleasanton, California, Us

✓ Joined the company during the introduction of Kubernetes. Navigated initial skepticism among stakeholders while grappling with prolonged deployment times and instability due to disparate Bash scripts and frequent failures requiring intervention.✓ Assumed leadership of Kubernetes deployment efforts following team restructuring. Oversaw a complex lift-and-shift initiative from EC2 to Kubernetes, which included the creation of custom Helm charts, GitHub Actions for artifact deployment, and implementation of GitOps practices.✓ Successfully transitioned from EC2 to EKS clusters, utilizing Argo CD and other Terraform and Helm add-ons for streamlined and reliable deployments across test and production environments.✓ Managed Sumo Logic cloud instance with Kubernetes integration that addressed challenges of cost, usability, and scalability by migrating to a self-managed Grafana instance and optimizing search queries and alerts for Kubernetes environments.✓ Transitioned from reliance on costly and complex SaaS monitoring to a self-hosted Grafana implementation, empowering developers and managers with tailored searches and alerts for efficient troubleshooting and resolution of application failures.

Emeryville, California, Us

✓ Started as the company’s first IT and DevOps hire in 2014. Moved teams to DevOps only in 2016 and later to Site Reliability Engineering in 2018.✓ Established IT infrastructure from scratch, transitioning from a consultant-reliant setup to an internally managed system, including ad-hoc laptop configurations and OpenStack implementation.✓ Instituted standardized laptop management procedures, including the deployment of AWS accounts and the migration from OpenStack to EC2 instances and RDS databases.✓ Conducted regular meetings with service providers to assess and enhance IT practices, while implementing DevOps and Cloud best practices to improve efficiency.✓ Optimized onboarding processes, reducing one-off laptop setups to rapid image-based deployments and centralized Active Directory management. Facilitated the swift transition from tens to hundreds of staff members.✓ Expanded production resources that increased flexibility for company-wide services, while decreasing reliance on fragile on-premises infrastructure.✓ Spearheaded infrastructure modernization efforts, transitioning from monolithic services on oversized EC2 instances to containerized microservices deployed on Kubernetes.✓ Led the migration of monitoring systems to Prometheus, which improved alerting and dashboard functionality while reducing reliance on a cumbersome SaaS provider.✓ Orchestrated the transition from monolithic architecture to microservices. Enabled elastic and independently deployable services while eliminating the need for costly SaaS subscriptions.

Stanford, Ca, Us

✓ Effectively managed private cloud infrastructure and provided Linux OS support for internally developed applications and turnkey solutions. Oversaw production, test, and development environments using a Git-backed Puppet repository.✓ Collaborated closely with Developers to address requirements while ensuring stability and security within the environment.✓ Implemented configuration management utilizing a Git-backed Puppet repository that facilitated rapid technology deployment and disaster recovery procedures.✓ Developed and contributed to RPM and DEB packages for integration dependencies and internal tooling needs.✓ Orchestrated separate DEV and PROD environments within Puppet. Minimized disruptions for campus clients and enabled swift deployment of configuration changes and upgrades.✓ Enforced standardized security protocols, which included compliance with Restricted Data regulations (HIPAA, FERPA), quarterly patching, and 24/7 monitoring.✓ Adhered to ITIL processes that included change management, CAB, and incident review to maintain operational integrity.✓ Designed and managed compute clusters catering to over 500 users daily. Maintained optimal performance and resource allocation across all projects.✓ Conducted monitoring and reporting of security-related issues by utilizing tools that included Nessus, Qualys, and Tripwire. Decreased the average turnaround time to resolve issues.

Computer Engineering

Education record