Valerie Lukens Email & Phone Number

Hired into a similar capacity after a year and a half serving in a temporary project-based role.

Cleveland/Akron, Ohio Area

- Reformats corrupted files for Neola, Inc. after Microsoft Word based school board policies were integrated into a new web based system- Directly trained six new employees, including checking work and is a continual source of information for all seven coworkers- Utilizes the freedom of personal audio selection to listen to 250+ complete audio books all focusing on various aspects of the human experience

Macedonia, Oh

Also from August 2014 - December 2016- Prepared and served cold and hot foods according to company and state regulations.- Provided efficient and friendly customer service - Worked effectively with a team- Handled cash and card transactions with ease and professionalism in between tasks- Followed all safety and cleanliness regulations

Cuyahoga Falls, Oh

Held an unpaid internship in the office:- Spearheaded implementation of donor database system- Maintained communication with a large constituency via email and phone- Itemized donations- Mapped a blueprint of the gallery space with variations for future events - Created gallery cards and booklets for exhibitions.- Wrote press releases- Planned and executed painting parties, exhibitionsSeparate from the internship, held a paid part time position running the front desk from Feb - Jun 2017- Promptly and accurately answered inquiries and registered participants for classes, workshops, and paint parties both over the counter and by phone- Managed the cash drawer and daily cash sheet. - Documented standard procedures, including writing receipts- Accepted credit cards in person and by phone, demonstrating appropriate safety precautions to ensure customers' confidentiality- Maintained a neat and presentable working and display environment, including in the gallery.

Hudson, Oh

Was asked to return to the Accounting department of Allstate Insurance Company where I processed mostly electronic payments (versus the strictly paper checks handled previously). Expanded skills include the learning of two new computer programs.

Akron, Oh

- Quickly and accurately prepared meals with a team as the orders arrived.- Participated in catering events as both a server and as kitchen help.

Hudson, Oh

- Processed life insurance premiums for Allstate Insurance Co. in compliance with state, federal and company regulations- Effectively separated the numerous policy types, including state specifics, and handled accordingly- Quickly added batches of 50-100 checks multiple times daily using accurate ten key skills

Hudson, Oh

Kelly Services temporary worker from June - August 2007; promptly hired into the company with high managerial recommendations- Completed first notice of loss reports for in-bound callers of both auto and homeowner claims- Consistently handled in-bound claims at more than 40% faster than the call center average- Maintained Surpassed for each requirement, including Productivity, Efficiency, Quality, and After Call Work, consistently leading the center with top numbers and customer service- Chosen to participate in the company’s annual Kick-off Committee alongside managers, CORE, Quality Review, and Senior CRAS.- Received the coveted "Thrill the Customer" Award in October 2008.

Bachelor'S Degree, Non-Profit/Public/Organizational Management

Associate Of Arts, Fine/Studio Arts, General

Magna Cum Laude Dean’s List