Vitaly Kononovich Email & Phone Number

Esch-Sur-Alzette, Lu

Люксембург

Product ownership for Firm wide CRM: manage Go Live of new CRM system (750+ users), support users, drive adoption and enhancements, manage 3rd party providers, collaboration with other member firms within KPMG network, acts a trusted CRM adviser for the Firm

Москва, Россия

Manage strategic and business critical projects (implementation of company wide compliance initiative, implementation of different IT tools and systems) in the Company, driving PMO culture, managing PMO team

Москва, Россия

Implemented a corporate CRM for world's largest diamond producer, drive CRM adoption and enchancements, manage CRM system and team, product ownership

Russian Federation

Managing big CRM implementation project (800+ users, 100+ business experts, 20+ core project team members) within the Servier Russia with a successful launch in April 2015 as a project manager, Data transition from old database to new CRM. Coordination of vendors and contractors. Managing internal and external communication and trainings, preparing and tracking project budget.After successful launch - manage further CRM development, reporting and support.

Moscow, Russia

Managing CRM function in Russia (main regional office in EMEA region): current CRM development (Oracle Siebel, CRM on Demand, mobile iSales by Oracle launch for filed force (iPads), Cognos X-Force reporting, Segedim Market research databases). Managing CRM team (motivating, growing teams, measuring results. Participate in creating Budget, motivation, KPIs schema), building close relations between Business Support department and internal business customers and TOP management. Implementing the concept of trusted Business Partnership by Business Operations

Moscow, Russian Federation

Duties and functions: Managing Development Department for Incadea. Managing development CRM and CVRMproduct as «out-of-the-box» for international\global markets and local specific functionality for RU and CISmarkets. Taking active role in Process of incadea and Brightconsult merge of companies, setting up teams,international business process and development approach. Managing teams in Moscow and Munich, motivating,growing teams, measuring results. Participate in creating Budget, motivation, KPIs schema.Participation in product creation, advising new functionality, approach, keeping close contact with consultancy, rolloutand sales team internally to keep the product in line with all latest trends and requirements.

Moscow, Russian Federation

Microsoft Dynamics Customer Service and Support: Russia\Czech\EE Team Manager, Microsoft Dynamics CRM – Product Support Business Manager EMEA,Microsoft Dynamics CRM 2011 Mobility Project – EMEA Product Launch ManagerDuties and functions: Managing teams of Support Engineers (10+ direct reports top Dynamics professionals) in Russia, Czech Republic providing support to Microsoft Dynamics (CRM \ AX \ NAV \ GP) Partners and Customers, managing political escalations and Severity “A” requests, providing constantly high Teams’ KPIs. Motivating, growing and evaluating Dynamics support professionals, evangelizing Support at Microsoft Business Solutions Partner and Customer events across EMEA region, participating at EMEA Support Strategy, Budget and Targets planning for respective regions.As a Dynamics CRM 2011 Mobility launch manager for EMEA – managing Project v-teams for new mobile CRM 2011 app across all platforms: iOS, Android, Blackberry, WP7.

Moscow, Russian Federation

Duties and functions: Managing Russian Rouble Pricelist and Operations implementation: IT and processing tools, agreements renewal procedures, migration guidelines, pricelist setup, PR and introduction events, trainings. Managing project: Scope, Budget, Team, Project Plan, Activities, Milestones, KPIs, Documentation, Support, Communications Plan.Achievements: Russia is one of the fewest countries, where Microsoft is introducing Russian Rouble Pricing and operations. Project Managed from the very beginning to the successful project introduction and Go Live, including: all operations procedures, IT and EOC tools set up, annuity migrations renewal guidelines developed, budget managed, international team (40+ people from Microsoft International managed).

Duties and functions: Managing CRM implementation Project (inside large multinational Company), work with key-users, business-experts, local and global top-management in different Kaspersky offices: US, France, Sweden, Germany, Spain, Italy: business-study process, forming project plan for implementation, writing and approving design concept, definition of business-processes. Studying business-requirements to the system. Managing project team during implementation and support stage. Budget forming, inner implementation resources coordination, full managing and cooperation with third-part suppliers of the implemented solution or some parts of itAchievements: created and approved by top-management the design of the global CRM solution, all preparation and implementation works are done and coordinated for successful implementation of the Global System for Kaspersky, based on Microsoft Dynamics 4.0 solution Now system is running at Kaspersky Labs offices in USA, Germany, France, Italy, Spain, Nordics, UK. Currently system in implemented in KL Russia office as a primary hub for EEMEA Solution (CIS, Emirates, Africa). System is a main app for tracking and managing all corporate sales in regions mentioned above (200+ users)I participated in different Forums (like Microsoft Dynamics Forum 2009) and seminars, presenting successful CRM implementation project for Kaspersky Labhttp://www.cmdsoft.ru/news/2009/21-10.shtml

Major achievements: Business Processes and Corporate Standards Department – developing and implementing all the Corporate Standards system, describing and formalizing of all company’s business processes, formalizing of the corporate business processes structure and incorporate cooperation processes;CRM Implementation Project – since August 2006. Organization and monitoring of the tender for developing CRM system, involving of external independent advisers. Formulation of the operational and strategic purposes of the project, formation of a design staff, management of risks of the project, operational management of introduction and realization of the projectrelated links: http://www.raexpert.ru/database/it_cases/case9/

Development of business of the retail Bank in Branches in the Moscow region (Vladimir, Kaluga, Smolensk, Ryazan, Tver, Tula, Yaroslavl). Major achievements: In April 2004 the Branch in Yaroslavl is completely started (beginning from negotiations with the basic partners and signing of contracts of rent of office before start of the project by the first consumer credits of the Russian Standard Bank in Yaroslavl). The quantity of the given out credits in every Branch has risen from 2000 credits in November 2004 up to 46000 credits in November, 2005.