Vanja Marković Email & Phone Number

Emea

- Support Business Units in Process Optimization, Process Development, and Improvement Tracking- Creating new processes regarding People Development, Process Development, Performance Tracking and Project Development- Part of a Global Initiative to implement the Culture of Continuous Improvement by:+ creating, organizing and holding Training on CI Topics, Project Management and Initiative Management + day to day coaching on CI Initiatives presented by the employees and supervisors+ reporting and tracking Improvements on company level

Serbia

- Liaise with Shared Service teams to learn and implement best practices and to drive customer and performance improvements- Develop, monitor and report on Quality metrics, deep dive and identify trends/root causes- Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications- Assessing customer requirements and ensuring that these are met- Setting customer service standards- Investigating and setting standards for quality/health and safety- Ensuring that SSC processes comply with standards at both national and international level- Identify training needs and organize training interventions to meet quality standards- Acting as a catalyst for change and improvement in performance/quality- Recording, analyzing and distributing statistical information- Monitoring performance- Supervising operational staff

Belgrade

- Coordinating a Team of 12 Quality Specialists in four areas of business in 5 different languages (german, english, spanish, italian and french)- Analyzing daily, weekly and monthly Data- Making statistical Data Bases - Work with Customer Service Agents on improving the individual and team results- Making individual and Team Action Plans - Communicating with the Client- Educating Customer Service Agents on new topics and subjects

Serbia

• Analyzing daily, weekly and monthly Data• Making statistical Data Bases • Work with Customer Service Agents on improving the individual and team results• Making individual and Team Action Plans • Communicating with the Client• Educating Customer Service Agents on new topics and subjects

Serbia

• Analyzing daily, weekly and monthly Data• Making statistical Data Bases • Work with Customer Service Agents on improving the individual and team results• Making individual and Team Action Plans • Communicating with the Client• Educating Customer Service Agents on new topics and subjects

Vienna

• Assistance of the organization and information team• Support of the finance team• Documentation of an interactive exhibition • Developing a network activity• Support on conferences

Belgrade

• Working with a group of 10 - 15 people• Making conduction plans• Gathering data via questionnairies• Processing gathered data • Statistics and verification of gathered data

• Contacting clients • Evaluation and monitoring tasks

Belgrade

• Working with a large team of students• Processing gathered data from a summer practical work “Family life in Serbia”• Statistics and verification of gathered data

Belgrade

• Translating articles from German and English language• Processing of articles

Bachelor Of Science (B.Sc.), Sociology

Education record

High School Graduation, German Language

Education record