Viacheslav Kozachok Email & Phone Number

Singapore

Ukraine

Achievements:- creating a repair department from scratch, the repair time has been reduced, thethe number of repeated requests has decreased, the number of complaints hasdecreased.Responsibilities:- managing a team of 20+ people- control of repair terms;- working with partner ASCs in Ukraine;- counseling of partner ASCs;- working with Nokia representative office in Ukraine, Nokia hotline;- working with Nokia support in Europe;- daily reports to the manufacturer;- conflict resolution;- creating tasks for 1C DB development (e.g. simplified procedures for receiving /issuing, monitoring conditions and terms of repair);- working with industry-specific software.

Ukraine

Responsibilities:- managing a team of 5 people- receiving/delivery of equipment for repair;- control of repair terms;- customer support and counseling;- working with customer complaints- primary accounting- conflict resolution;

Ukraine

Responsibilities:- managing a team of 5 people- receiving/delivery of equipment for repair;- control of repair terms;- customer support and counseling;- working with customer complaints- primary accounting- conflict resolution;

Ukraine

Responsibilities:- receiving/delivery of equipment for repair;- customer support and counseling;- working with customer complaints;- primary accounting;- conflict resolution;

Ukraine

Responsibilities:- diagnostic and testing software problems for Nokia devices;- configuring phone applications for Nokia mobile devices;- software update on Nokia devices;- customer support and counseling;