American Tower is one of the largest global real estate investment trusts (REITs) and a leading independent owner, operator and developer of multitenant communications real estate. Our primary business is the leasing of space on communications sites to wireless service providers, radio and television broadcast companies, wireless data providers, government agencies and municipalities and tenants in a number of other industries. In addition, we offer tower-related services in the United States, including site acquisition, zoning and permitting, structural analysis and construction management, which primarily support our site leasing business, including the addition of new tenants and equipment on our sites.

Managing highly skilled, multi-certified Salesforce admins, a developer and business analyst delivering quality Salesforce solutions across all lines of business and across the org including corporate sponsored day care and back-up care, tuition assistance, college coach counseling, sales, marketing finance and legal teams. * Recently launched Salesforce Communities to help increase awareness of available services to our client's employees. We're now able to measure increased utilization of services via marketing cloud campaigns and employee activity on the community.*Streamlined the sales contract process by creating a custom Salesforce app, approval processes and workflows that allows faster processing of contracts between sales users and the legal team.*Simplified event creation processes launching a custom object allowing business users to manage benefit fairs and measure impact on usage of services and ROI.* Launched secure credit card processes for faster point of purchase and revenue recognition for a retail unit.*Review build versus buy for processes best served by Salesforce AppExchange apps. *Maintain Salesforce platform health by monitoring field usage, workflows, validation rules, page layouts and reviewing Salesforce releases.*Manage first integration ever into company's Salesforce instance from data warehouse and other legacy systems for Marketing Cloud journeys and Community members; and also provide improved analytics for sales users. *Establish and Implement change control processes for production and sandbox environments.*Collaborate with business users across different orgs on system enhancements and and requirements; and propose solutions leveraging Salesforce functionality.*General maintenance of user roles, profiles, permissions, sharing rules and settings.*Manage vendor relationship for outsourced development hours.*Create and launch pilot program and road map for transition to Salesforce Lightning Experience.

Provide technical and consultative support to RSA Channel Sales on CRM and PRM platforms in Salesforce.com.* Assist I.T. project managers in defining, documenting, and clarifying business requirements * Evaluate technical requirements and identify impact, risks, and benefits of alternative solutions* Provide training and documentation for users on end-to-end system functionality* Partner with end users to document existing business and IT processes and make recommendations for improvement* Document user acceptance and regression test scripts; coordinate and lead testing activities* Execute medium to high complexity configuration requests, oversee configuration requests for a solution, and understand implications of configuration options on other modules within a Salesforce solution* Lead cross-functional teams and direct work of developers and analysts* Investigate complex problems in production environments* Mentor and provide support to junior applications analysts, interns and colleagues* Optimize usage of the Salesforce platform across the organization.

Ping Identity enables and protects identity, defends privacy and secures the Internet. My responsibilities include:• Provide Salesforce.com Tier 1 support for sales, marketing and support users.• Execute day-to-day page layouts, custom fields, record types, workflows and configuration changes.• Manage user roles and profiles, permissions and application access.• Create and manage reports and dashboards • Implement enhancements and roll out new Salesforce features and AppExchange apps. • Document business requirements for several projects including launching multi currency, multi-year deals and auto created opportunities; working with cross functional teams in sales, marketing, finance, support and licensing. • Help optimize business processes to improve user experience and data quality.

Launched new channel partner portal using SaaS solution RelayWare integrating Salesforce account, contact and opportunity data with a new web portal.Improved lead distribution and deal management business processes which helped increased quality of leads sent to partners.Harmonized Salesforce processes providing an easier-to-use experience. Developed new business processes for partners to manage locations on partner locator site integrating with Salesforce.com, and replacing a legacy and problematic interface. Defined portal site map with Customer Experience team which improved portal navigation, content organization and portal design.Onboard new Avid users on Salesforce.

Managed Salesforce governance team creating awareness of Salesforce projects across organizations and a roadmap for project and functionality releases. Salesforce.com administrator maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, quotes and reports. Manage user roles, profiles, layouts, workflow rules and alerts.Maintained Salesforce system metrics to track usage and adoption; identify usage problems and determine solutions and communication plans. Led Sales Administration on a data center move improving general system efficiency.Managed several business unit consolidations to assist the company strengthen product offerings.Participated in company M&A integrating company data into enterprise apps and preparing system readiness.

Documented and maintained Sales Administration order entry guide building consistent business practices.Developed a new-hire Sales Administration training guide improving go-live lead time.Managed an e-commerce initiative; improving customer communication and order fulfillment.Represented Sales Administration on product release teams ensuring system readiness; recommended solutions for packaging and licensing leveraging existing systems and processes.Managed and deployed complex product pricing into order entry systems.Cross-trained internal groups to increase communication effectiveness between departments.Created order entry task force, symposium and leadership team that improved business processes, increased knowledge transfer and improved camaraderie across subsidiaries.Represented IT and Sales Administration on a new product release program improving quality of release and time to market.Defined business requirements and test plans with shipping department on electronic software delivery allowing customers to download software and avoid shipping costs and delays.Determined business requirements and managed testing for Optio, which improved the look of UNIX generated customer facing documents. Managed and trained users for a new maintenance pricing project; increasing company revenue.Managed Order-to-Cash cross functional team during ERP vendor selection and discovery phases. Interviewed users; gathered business requirements; created vendor demo scripts. Assisted with creation of demo scorecards and analyzed results for vendor selection. Identified gaps in the business process and improved business user knowledge of the various tools and templates used on the decision making processes.Ensured compliance with internal I.T. SOX audit controls.

Supported international distributor and subsidiary offices. Tracked weekly sales bookings; generated sales rep forecasts and budgets; issued product quotes, processed all distributor orders, and assisted with product configuration.Communicated new product marketing programs, contract renewals and product releases.Managed distributor maintenance renewal contracts. Achieved 120% renewal rate over target.Implemented new ERP system at subsidiary sites worldwide. Provided international team members with best practice processes, application help and training.