8.5 years of experience in IT Business Analysis.Gathering information, Documentation, DFD, Agile Scrum, use casesBasic knowledge on Orange Scrum, JIRA defect tracking tools, SQL,Excel.Basic knowledge on API, Soap and Rest.Expert in Sales, Promotion and Market Research for B2B and B2C companies.Expert in IT sales, Corporate Sales and institutional Sales.Expert at Client Interaction and Customer Satisfaction.Job ResponsibilitiesAssess clients' needs, identifies and documents requirements critical to achieving business objectivesDevelop understanding of business needs through discussion and interviewsPartner with the business and IT groups to find solutions for projects and operational issues.Define project business requirements as well as in defining the IT solutions.Contribute to the business requirements development and functional solution designs.Identify project process impacts and works to ensure processes are in place to support an effective operation.Use systematic techniques for specifying requirements - like use-case scenarios, process modeling, and data-flow diagramming