Victoria Kubos Email & Phone Number

West Palm Beach, Florida, United States

West Palm Beach, Florida

• Oversee the onsite and offsite storage of 400,000 boxes of documents and files, the document scanning of 3 million pages per month, and the image fulfillment processes
• Successfully designed, staffed and implemented the process to provide accurate and complete image files to state examiners, investors, litigators, and other servicers
• Site lead for the Ocwen Global Women’s Network (OGWN), a member of the Ocwen Diversity & Inclusion Communication Committee, and the publisher of the global Record Services Newsletter

Houston, Texas Area

• Managed 130 Home Retention Consultants and Supervisors located at multiple sites who were responsible for developing loss mitigation alternatives for delinquent borrowers
• Responsible for the personnel decisions impacting the department, including the hiring, development and coaching, counseling, and termination of employees
• Develop and implement process updates or new processes in line with investor or regulatory requirements

Houston, Texas Area

• Produced and analyzed large volumes of data to facilitate in staff coaching and to ensure that the department surpassed expectations
• Developed and documented the department Business Operating Procedures through process flows, policies and procedure documents, and multiple trackers
• Managed sites in the absence of the department manager due to his extensive travel, while maintaining a high level of involvement in manager-level responsibilities on a daily basis

Houston, Texas Area

• Supervised a team of reviewers who completed an in-depth analysis on approximately 2,900 loans per month
• Served as a point of contact for inquiries on foreclosure standards and for the foreclosure process
• Trained staff on state and federal statutes, including MHA program guidelines, in order to ensure that loans were accurately reviewed and compliant prior to foreclosure referral and foreclosure sale

Houston, Texas Area

• Managed internal business practices for investors and state agencies and interacted with these groups by email and phone
• Created, distributed and tracked documents and data provided to internal and external users
• Acted as a liaison between the business and technology units to ensure that the foreclosure referrals process was compliant with state and federal statutes
• Worked with the compliance group to ensure conformity with state and federal standards

Houston, Texas Area

• Supervised a team of call center agents who were responsible for collecting on delinquent mortgage loans
• Interviewed applicants and made employment decisions, including the hiring, disciplining and termination of staff, completion of yearly reviews, and other human resource tasks
• Ensured loans were serviced according to company, investor and governmental guidelines
• Managed staffing levels, agent availability and outbound dialer campaigns for call center teams that worked outside of standard business hours

Houston, Texas Area

• Collected and analyzed information from delinquent borrowers in an attempt to cure the outstanding balance and to provide alternatives to foreclosure proceedings
• Accurately updated systems in accordance with company and regulatory policies
• Peer trained new hires
• Participated in projects outside the scope of this position as assigned by management

Houston, Texas Area

• Investigated reports of child abuse and/or neglect
• Maintained case records in accordance with state policies and presented findings in case meetings and family court proceedings
• Wrote affidavits and worked with legal professionals to ensure that all documents were accurate, reviewed by the appropriate parties, and presented in court based on established guidelines

Huntsville, Texas

• Supervised offenders sentenced to a state correctional institution
• Prepared and maintained records, forms and reports relating to the daily activities of the facility
• Coordinated with all departments to ensure that the unit functioned within standard operating procedures

Dual Mba - Financial Valuation, Marketing

Ba, Criminal Justice