• Meeting and greeting guests to the Barbican, accommodating them with high-class service.• Delivering front-line audience experience by engaging with visitors in venues, foyers, and exhibition spaces. Seating customers, providing information and advice, checking tickets, and selling programs and confectionery.• Overseeing safe evacuation protocols for the public in the event of an emergency in a calm and assured manner.

Working as a barista in various cafes around South East London.

• Supervisor – Brown and Green, London, Jun 2023 – Aug 2023 • Barista – No. 241 Norwood, London, May 2023 – Jun 2023 • Bar Supervisor – Stormbird, Hermits Cave, The Star and Garter, London, Sept 2021 – Jun 2022 • Sales Assistant - Footasylum, Southampton, Nov 2018 – Feb 2019 • Box Office Assistant - Comedy Central Live, Southampton, Oct 2018 • Box Office Assistant - Common People, Southampton, May 2018

• Represented the students and their views across the University to improve their experiences. • Attended conferences, keeping minutes and sharing information with other students. • Provided confidential support for students in need, ensuring their safety and wellbeing is being taken care of.• Motivated students by constructively delivering feedback, showcasing it matters and leads to change. • Liaised with the Student’s Union and University staff to help resolve course-related issues and improve education for represented students.

• Authored blogs and press releases covering various artistic topics.• Researched efficient keywords and hashtags for content optimisation (SEO).• Managed social media campaigns (Instagram, Twitter, Facebook, Clubhouse), boosting company exposure online by 400% over a short period.• Performed consumer research to analyse written content performance and implemented strategies based on these insights to improve future work.• Analysed social media trends to supplement and enhance writing strategies.

• Revised project timelines for 15 international high-profile clients (i.e. Lidl, Aldi, Tesco), resulting in a 20% increase in on-time project delivery.• Played a pivotal role in creating, fostering, and strengthening client collaborations through customer care, project administration and organisational skills. • Administered data into internal ERP, reducing errors and improving information flow. • Supported introducing 5 new products to international markets, attracting new clients.

• Managed a team of students and employees for 2 community-based events in Southampton (Chinese New Year Celebration 2019 and the Accessible Art Show for FibonARTcci). • Served as the primary point of contact for clients, understanding their vision and requirements, and ensuring their satisfaction throughout the event process.• Prepared recruitment process for volunteers, including job posts, volunteer contracts, job interviews, and data processing according to GDPR. • Introduced and led regular training sessions focused on inclusivity and personal and professional development, resulting in a team-wide increase in job satisfaction.

• Recipient of the Best Club Support Award in 2019. • Managed a team of 8, establishing and leading the development of a comprehensive welfare program focused on staff inclusivity and well-being. • Implemented a new training initiative for the welfare team, increasing skills proficiency and improving workflow.• Collaborated with management, security, and emergency services to streamline problem-solving processes, reducing response time to welfare incidents.