Vikash Kumar Email & Phone Number

Bengaluru, Karnataka, India

Karnataka, India

- Provides the technical expertise, assistance, and project coordination necessary to modify and repair technical issues and resolve technical problems in Life Cycle Management Suite Product for Temenos customers. This role will work closely with North America Customers and Product Support teams in order to provide swift, efficient, and consistent resolutions for customers. - Based on the Client's experience, I have recommended changes in the Product to improve user functionality and eliminate problems in upcoming versions.-Assist in implementations as needed.-Remain highly adaptable - Due to the turbulent nature of priorities in supporting customers, this role requires high adaptability to changing demands, deadlines, and priorities.-Responsible to run queries, debug and troubleshoot as needed.-Perform software installations and upgrades.-Responsible to ensure that the customer receives an adequate level of service with each concern or request.-Provide customer support and technical issue resolution via an internal case management system.-Answer product and process-related questions posted by customers through an internal case management system.-Track and maintain constant communication with the customer from the beginning to the end of any issue.- Involved in creating a new defect and code fix after getting it approved by the product team.

Chennai, Tamil Nadu, India

FXL provides comprehensive transaction processing for front, middle and back-office processing across financial products. Our Team worked on various products and services like Check processing, Swift wires, ACH transactions/ ACH Checks, Fee processing, and Transaction Confirmations.• Part of the support team helping clients and handling application-related issues by analyzing, debugging, and troubleshooting the code.• Understanding of business requirements as per the client's requirements. • Provided extensive support in code deployment, change management, and application-level troubleshooting for the Dev, Test & Production Environment.• Taken up complete responsibility for manipulating or tuning the application level code and stored procedures.• Involved in analyzing the server-related issue and investigating 3rd party integrations with the product. • Involved in meetings/discussions and documentation processes with clients.• Hand on knowledge of deploying and testing the application in various environments.