Leads the delivery of SaaS services of Open Smartflex on a hybrid cloud, for customers in the Utilities industry in the U.S. and Latam. Smartflex is used by utilities such as CWS and TVWS in Oregon, and dozens across Latam (EPM, ETB, CNT, Efigas, PetroPerú, etc).

Head of IT for a natural gas utility company in Colombia (EBITDA: USD 30M/yr), leading a team of 16 engineers with an OPEX budget USD 1.5M/yr. Develops the IT strategy, guarantees the availability, security stability and evolution of information systems, delivering new services and solutions for 600.000 customers across 32 cities.* Implemented projects from data governance and cloud migration to data analytics, while reducing AWS costs by 36% and improving availability from 94% to 99.9% * Delivered a successful COVID-19 response, doubling the remote-work capabilities, deploying new digital customer service channels, and multiple self-service features.

Leads the delivery of technology for customer care business units across 8 countries in Latin America and the Caribbean, ranging from contact center solutions and workforce/HR systems, to multichannel self-service and digital transformation systems. Leads a team of 11 professionals across 3 countries, and manages an OPEX budget of $500k /yr plus CAPEX investments averaging $2M /yr. * Proposed and led a project for improving customer satisfaction across the region, which through improved integration of Call Center systems and process tuning achieved a 5% increment in NPS, which was the #1 KPI in the company’s dashboard.* Successfully delivered technology solutions that overall enabled the company to reduce it’s recurring annual OPEX expenses in over $2.4 million USD, including platforms and applications from Oracle, Microsoft, Nuance, Aspect, Verint, Avaya and software factories, deployed in 4 data centers across 3 countries.* Helped create data pipelines and Data Analytics systems to turn the company’s Big Data of customer interactions into valuable insights for driving KPI improvement.

Joined as assistant software developer for a start-up servicing the Telco industry, progressing through junior and senior ranks to eventually become project manager and principal architect, building mission critical solutions for big Telecommunications companies in Colombia and Ecuador* Led the design and development of a Billing Mediation system for CNT Ecuador, Emcali and Claro (Telmex Colombia) which applied an innovative distributed architecture to reduce the "from CDR to invoice" time from 2 weeks to 12 hours.* Led the implementation of the Data Analytics system for Orbitel (UNE Colombia), which enabled them to optimize their network operations and reduce costs.* Delivered the real time data processing system to build the Network Operations Center for monitoring and managing Claro Colombia's long distance voice network.* In May 2007 his team won the Colombian award for "National Product with high content of technology innovation and research" from Colciencias (COL-Government).