- Successfully led diverse productions and teams of 20+ production staff and artists, ensuring the timely delivery of high-quality short films, features, and music videos within tight deadlines- Cultivated strong collaborations with directors, artists, writers, and technical teams, ensuring adherence to budget and timeline constraints while maintaining creative vision- Demonstrated versatility and adaptability in various production roles, including producer, production manager, and production assistant- Collaborated and managed high-profile talent such as BAFTA Rising Star Mia McKenna-Bruce (Get Even on Netflix), Emma Appleton (The Witcher) and Josh Herdman (Harry Potter), highlighting my ability to work effectively with notable industry professionals- Produced impactful campaigns for clients such as Barnardo's, including the creation and co-direction of a project funded by Amazon, focusing on the experiences of care leavers during the pandemic.- Achieved notable successes in producing a viral project with 7 million YouTube views, securing a Variety feature alongside Sadie Frost, and participating in mental health interviews on prominent radio platforms, such as UK Health Radio and Mental Health News Radio- Established valuable connections with industry figures, including executive producers like Miss International Texas, Andrea Sasha Ortiz, who invested in the film "Strange Fruit," a project I produced aimed at raising awareness of women's domestic violence issues

- Engaging customers through a briefing before the experience resulting in an enthusiastic team ready to go- Explaining the tasks whilst maintaining a fun engaging atmosphere for teams between 4-30 players through excellent customer service resulting in an increase in Google & TripAdvisor reviews and customer returns-Utilising booking systems and reservation software such as Bookeo & Fever to check-in customers for the experience resulting in smooth business operations- Handling phone calls and covering any queries about the experience, reservations, emergency cancellations, and reschedules resulting in customer satisfaction and quick bookings through effective communication

- Managed staff rotas on PlanDay Scheduling at least 1 week in advance, resulting in smooth business operations and precise shift allocations for team members- Handled payroll and ensured accurate on-time compensation, resulting in happy team members - Handled all company e-mails and phone calls on the company phone - active from 8 AM to 11 PM- Hired new staff from Indeed and trained them by offering them shadowing opportunities and clear explanations of the business operations and experience, resulting in new confident game masters offering fantastic customer service

- Managed reservations for tables and games (Ping Pong, Pool, Karaoke, Darts) on Design My Night, ensuring optimal space utilisation and smooth business operations through accurate customer assignment.- Enhanced customer satisfaction and overall venue efficiency by promptly setting up games and prioritising timely start times, preventing delays and maintaining the company's smooth scheduling.- Assisted in food and beverage service, demonstrating attentiveness and responsiveness by accurately processing orders and delivering them to tables, resulting in an elevated customer experience- Proactively supported overall venue operations by communicating customer enquiries, addressing complaints, and reporting security concerns via walkie-talkie earpiece, contributing to a secure and enjoyable environment for guests

- Efficiently managed order processing, food preparation, and payment handling in a fast-paced environment at Canary Wharf, a major business district in East London- Successfully coordinated delivery orders through platforms such as Uber, Deliveroo, and JustEat, prioritising timely and accurate service to enhance customer satisfaction- Consistently delivered excellent customer service both in-person and over the phone, resulting in numerous positive reviews on Google under my name and fostering a strong reputation for quality service- Maintained a clean and sanitary work environment by adhering to food safety guidelines and ensuring both front and back of house areas met health and safety standards

- Participated in eight weeks of comprehensive online and in-person classes led by industry leaders such as Google, ITV, Meta, TikTok, Twitch, Jelly Fish Pictures and Nickelodeon, gaining valuable insights into the media and entertainment sectors- Acquired practical experience in branding and campaign development for clients, working closely with professionals to create impactful mock marketing strategies- Gained hands-on experience in market research, competitive analysis, creative brainstorming, and campaign execution- Collaborated with peers to develop innovative ideas for client projects, fostering creativity, teamwork, communication, and problem-solving skills- Developed a deeper understanding of the importance of brand identity, consistency and effective storytelling in creating engaging and successful campaigns