Vlad Toader Email & Phone Number

Bucharest, Romania

- focused on helping Sellers on our platform by troubleshooting and testing- used tools like Zendesk to look into customer issues, like problems with API calls, databases, and documents- used Postman for conducting various tasks such as business firewall updates, connection-related changes, SSO access and setups, user access/settings, and utilizing Postman runners for different actions.- worked with file transfer protocols and the tools associated (SFTP/FTP, Filezilla)- worked with Babelway, a tool for transforming documents, and worked on changing firewall rules using JSON or Groovy language with the Professional Services team.- kept our seller integrations up-to-date by collaborating with integration engineers and helped with tasks like account setups and configurations to ensure our clients were happy.- used Jira for raising bug tickets for the developers and Confluence for documentation updates.- offered trainings for newcomers as well as for the level 1 support team.

Bucharest, Romania

- Ticket and chat based activity in Zendesk- Investigate and address complex issues on the Tradeshift platform, involving both suppliers and buyers.- Using API calls via Postman for executing diverse updates, ensuring streamlined processes and improved functionality.- Handling and manage data extraction requests.- Collaborate with Engineering, Onboarding, CSM, and Product teams to effectively address challenging technical and non-technical issues.- Offer trainings to newcomers

Bucharest, Romania

Managing and developing the customer portfolio by presenting, promoting and selling the company's products. Establishing meetings with customers, preparing pre-dating documentation, creating offers, negotiating them and providing support when needed.

Bucharest, Romania

Using programs and online platforms (Sales Force and other internal tools) in order to process and coordinate a number of standard and non-standard requests for a range of customers purchasing PC’s and printers.Authorizing deals, validating requests, and reporting documentation in conformity with the processes used in the team.Verifying the validity and reliability of the information received related to the desired transaction by the partner or account manager for PC’s.Analyzing the profitability of the printer cartridge (supplies) deals, approving the ones within the given delegation and requesting the approvals from country/region pricing managers when necessary.

Bucharest, Romania

Bachelor'S Degree, Law

High School